Transferring Calls |
5.3Making A Hot Transfer
A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone.
The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can voice announce the call over the telephone’s speaker, but the person receiving the outside line transfer will need to lift the handset to answer the call (the telephone will not ring after the announcement is made).
Please note that you cannot make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature. This telephone will automatically ring with the transfer requiring the intercom party to answer it as either a screened or an unscreened transfer.
•To make a hot transfer to another telephone in the system,
1.Answer call.
2.Press TRANSFER/CONFERENCE (the call is automatically placed on hold).
3.Dial extension number of telephone to receive the transfer or press the DSS button for that extension.
4.Announce call.
5.Press TRANSFER/CONFERENCE.
6.Press SPEAKER to disconnect (if in speakerphone mode) or hang up. The person receiving the transfer then has the call.
5 – 4 Large Screen Speakerphone Manual
