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10.1Using The Special Attendant Buttons
In addition to the many feature buttons the system can make available to any station, the DXP provides the attendant position with several
Alternate Button: When an attendant presses this button, all calls normally routed to his or her telephone are then routed to an alternate attendant’s telephone instead. In some cases, your alternate attendant will be able to route all calls to a third alternate attendant.
Both Button: This button provides a means for an attendant to establish a conference between the attendant’s station, a current call, and the last call that was placed on hold.
Overflow Button: When an attendant presses this button, calls that normally ring at the attendant’s telephone also ring at an overflow attendant’s station.
Queue Button: When multiple calls are ringing or are on hold at an attendant’s station, the system places them in a queue. The attendant can use this button to determine how many calls are queued awaiting service.
Serial Call Button: When a caller wishes to speak to more than one person, the attendant uses this button to place the caller in a serial mode of multiple transfers to each desired party. In the serial mode the system automatically transfers the caller to another party as soon as a present party hangs up. The system places the caller in the serial mode as soon as the attendant hangs up.
Test/Busy Button: This button provides the attendant with a means to test the status of specific lines. Attendants can use this button to determine whether individual lines are idle, busy or on hold. When this button is used, the line is seized if it was idle.
Large Screen Speakerphone Manual 10 – 1
