PROBLEM

POSSIBLE CAUSE

SOLUTION

Won’t Drain

Foreign material in pump, tub

Clear foreign material.

 

sump or drain hoses.

 

 

Pump impellar cracked/broken.

Check pump for proper movement and

 

Pump bound.

check for impellar problems. Replace

 

 

pump as needed.

 

 

 

 

Pump motor failure.

Check pump motor windings resis-

 

 

tances. Check wiring harness connec-

 

 

tions at pump motor and motor control-

 

 

ler.

Washer Vibrating

Improperly installed.

Check for shipping material left in

 

 

washer. Check for proper levelling and

 

 

adequate floor support.

 

Levelling legs not properly in-

Check the rear levelling legs for proper

 

stalled.

installation and free movement. Check

 

 

front legs for level and wrench tighten

 

 

lock nuts against washer cabinet.

 

Balance ring cracked or loose on

Check for water in balance ring. If ring

 

basket.

is cracked and not holding water, replace

 

 

balance ring. Check for proper fit on spin

 

 

basket.

 

Basket drive block loose or im-

Check basket drive block for tight fit on

 

properly installed.

spin basket. Check that drive block is

 

 

keyed to the spin tube and the spanner

 

 

nut is tightened.

Incorrect Water

Hot/Cold water inlet valve(s) in-

Check Hot/Cold inlet valve solenoids for

Temperature

operative.

continuity. Replace log valve if defec-

 

 

tive.

 

Automatic Temperature Control

Check ATC sensor by measuring

 

sensor out of range.

resistaance between P13-7 and P13-8

 

 

at the machine control harness connec-

 

 

tor. Resistance should be between 74

 

 

and 24 k-ohms.

 

 

 

 

Incorrect input from machine

See ATC test. If supply water, inlet

 

control board.

valves and sensor pass test, replace

 

 

machine control board.

Won’t Recirculate

Pump motor not running in recirc

Check pump motor windings and wiring

Rinse Water

mode.

harness connectors.

 

Pump inoperative.

Check pump for cracked/broken impel-

 

 

ler. Check impeller drive connector at

 

 

pump motor.

 

 

 

 

Recirculation tube blocked or

Check recirc tube for blockage and

 

improperly connected to tub

proper connection to tub recirc spout.

 

recirc spout.

 

 

 

 

Display Flashing

 

See “Display Fault/Error Codes” (next

 

 

section)

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Image 49
Whirlpool GVW9959K-0 manual Won’t Drain, Washer Vibrating, Incorrect Water, Temperature, Won’t Recirculate, Rinse Water