Xantrex Technology 120 VAC/60 Warranty/Repair Information, Warranty Or Repair Service Required

WARRANTY/REPAIR INFORMATION

WARRANTY OR REPAIR SERVICE REQUIRED

If your product needs repair at the factory, it must be shipped fully insured in the original packaging or equivalent (shipping damage is not covered under warranty and will likely delay the repair and return of your unit). The shipper will not accept any damage claims – even if insured - on products damaged through improper packaging (i.e., peanuts, soft foam, undersized boxes, etc.). If possible, avoid sending products through the mail.

Warranty or repair service should be performed only at an Authorized Xantrex Service Center, or at the Xantrex Technologies factory. Unauthorized service performed on any Trace™ product will void the existing warranty.

You must notify Xantrex Technology Inc., before returning any equipment for repair. To obtain an RMA (Return Merchandise Authorization number, please contact our Warranty Coordinator at:

Phone: 360-435-8826

Fax: 360-474-0616

Email: tracewarranty@traceengineering.com

Please provide:

Model Number: _____________________________

Serial Number: _____________________________

Purchase Date: _____________________________

Problem: __________________________________

.

Ship the item for repair to:

Trace Engineering Company, Inc.

Attn: Service Department.

RMA # ___________

5916 195th NE

Arlington, WA 98223

Be sure to include in the package:

1.Complete return shipping address (P.O. Box numbers are not acceptable) and telephone number where you can be reached during work hours.

2.A detailed description of any problems experienced, including the make and model numbers of any other equipment in the system, types and sizes of loads, operating environment, time of unit operation and temperature.

3.If your unit has not been registered, a copy of your proof of purchase or (purchase receipt) is required for Warranty repair.

Repaired products will be returned freight C.O.D., unless sufficient return shipment funds are included with the unit.

Products sent to the factory from outside the U.S. must include return freight funds, and sender is fully responsible for all customs documents, duties, tariffs, and deposits.

Record the model and serial numbers on your product and retain for your files.

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 2001 Xantrex Technology, Inc.	Telephone: 360/435-8826	SW Series Inverter/Charger
5916 - 195th Street N. E.	Fax: 360/435-2229	Part No. 2031-5
Arlington, WA 98223	www.traceengineering.com	Rev. C: February 2001