Warranty and Return

975-0083-01-01 WA–3

LIABILITY ARISING IN TORT, WHETHER OR NOT ARISING OUT OF XANTREX'S NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO ANY
PROPERTY OR FOR ANY PERSONAL INJURY OR ECONOMIC LOSS OR DAMAGE CAUSED BY THE CONNECTION OF A PRODUCT TO ANY
OTHER DEVICE OR SYSTEM; AND (C) ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE
INCORRECT INSTALLATION, INTEGRATION OR OPERATION OF THE PRODUCT BY PERSONS NOT AUTHORIZED BY XANTREX.

Exclusions

IF THIS PRODUCT IS A CONSUMER PRODUCT, FEDERAL LAW DOES NOT ALLOW AN EXCLUSION OF IMPLIED WARRANTIES. TO THE
EXTENT YOU ARE ENTITLED TO IMPLIED WARRANTIES UNDER FEDERAL LAW, TO THE EXTENT PERMITTED BY APPLICABLE LAW
THEY ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT
ALLOW LIMITATIONS OR EXCLUSIONS ON IMPLIED WARRANTIES OR ON THE DURATION OF AN IMPLIED WARRANTY OR ON THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION(S) OR EXCLUSION(S) MAY
NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY
VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.
Return Material Authorization Policy

For those products that are not being repaired in the field and are being returned to Xantrex, before

returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number

and the correct factory “Ship To” address. Products must also be shipped prepaid. Product shipments

will be refused and returned at your expense if they are unauthorized, returned without an RMA number

clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to

the wrong location.

When you contact Xantrex to obtain service, please have your instruction manual ready for reference

and be prepared to supply:

• The serial number of your product

• Information about the installation and use of the unit

• Information about the failure and/or reason for the return

• A copy of your dated proof of purchase

Record these details on pageWA–4.

Return Procedure

Package the unit safely, preferably using the original box and packing materials. Please ensure that your

product is shipped fully insured in the original packaging or equivalent. This warranty will not apply

where the product is damaged due to improper packaging.

Include the following:

• The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the

box.

• A return address where the unit can be shipped. Post office boxes are not acceptable.

• A contact telephone number where you can be reached during work hours.

• A brief description of the problem.

Ship the unit prepaid to the address provided by your Xantrex customer service representative.

If you are returning a product from outside of the USA or Canada In addition to the above, you

MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and

deposits.

scp_manual.book Page 3 Wednesday, March 10, 2010 5:03 PM