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Xerox 4510 manual Troubleshooting

Models: 4510

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Troubleshooting

This chapter includes:

■Clearing Paper Jams on page 6-2

■Getting Help on page 6-24

See also:

Print Quality on page 4-1

Cleaning the Feed Roller on page 5-2

Phaser® 4510 Laser Printer

6-1

Image 99

Xerox 4510 manual Troubleshooting

Contents

User Guide Page Contents Printing Basics Extended Periods of Non-Use MaintenanceUser Safety Index This chapter includes Printer FeaturesParts of the Printer Front-Right ViewThis section includes Internal Components Rear-Left ViewPrinter Configurations Standard FeaturesOptions on Upgrades on Feature Printer Configurations 4510B Available ConfigurationsOptions UpgradesMenu Map on Control Panel FeaturesControl Panel Control Panel LayoutMenu Map Information PagesSample Pages More Information ResourcesThis section includes Resources on Select your printer from the Select Printer drop-down list Xerox Support CentreNetwork Basics Overview of Network Setup and Configuration Connecting via Ethernet Recommended Choosing a Connection MethodNetwork Connection Connecting via USB Connecting via ParallelUSB Connection Configuring the Network Address Automatically Setting the Printer’s IP AddressTCP/IP and IP Addresses Press the OK button to turn the selection On or Off Dynamic Methods of Setting the Printer’s IP AddressUsing the Control Panel Using CentreWare isInformation Required for Manual IP Addressing Manually Setting the Printer’s IP AddressClick Properties Changing or Modifying the IP Address Using CentreWare isAvailable Drivers Installing the Printer DriversSelect your desired language from the list Windows 2000 or LaterMacintosh OS X, Version 10.2 and Higher Macintosh OS X, Version 10.2USB Connection Macintosh OS X, Version Select the Default Browser in the Printer BrowserLPD Connection Printing Basics Overview of Basic Steps Paper Usage Guidelines Supported Paper and MediaPaper That Can Damage Your Printer Paper Storage Guidelines Supported Paper Sizes and WeightsTray Paper Sizes and Weights for TraysLoading Paper Guidelines Loading PaperLoading Paper in Tray Extending Tray Length Reducing Tray Length Slide the guide firmly against the paper Push the paper tray completely into the printer Loading Paper in Tray 2, 3, or Fan the paper to release sheets that are stuck together Insert paper into the tray If necessary, press the paper guides inward to fit the paper 4510-079 Tray 1 Mode and Tray 2-N Mode Printers folder, right-click the icon for your printer Selecting Printing OptionsFactors Affecting Print Performance Selecting Printing Preferences WindowsSelecting Options for an Individual Job Windows Printing Options for Windows Operating Systems Selecting Options for an Individual Job MacintoshSee the following table for specific printing options Macintosh PostScript Driver SettingsAutomatic 2-Sided Printing Guidelines Printing on Both Sides of the PaperSelecting 2-Sided Printing Binding Edge OptionsPrinting on Specialty Media Printing TransparenciesGuidelines Printing Transparencies from Tray Remove Tray 1 from the printer by pulling out on the handleRemove the lid from the tray Adjust the paper guides to fit the transparencies Insert the transparencies into the trayReplace the lid on the tray Printing Transparencies from Trays 4510-098 4510-106 4510-102 Printing Envelopes Printing Envelopes from TrayEnvelopes can be printed from all trays 4510-083 Printing Envelopes from Trays 4510-109 Printing Labels Printing Labels from TrayXerox labels can be printed from all trays 4510-087 4510-088 Fan the labels to release sheets that are stuck together Printing Labels from Trays4510-151 Printing Index Cards Printing Index Cards from Tray Printing Custom Size Paper Printing Custom Size Paper Select the General folder on the left navigation panel Creating Custom Paper TypesPrint Quality There are two print-quality modes Selecting a Print-Quality ModeTo select the print-quality mode in a supported driver Controlling the Quality of Your PrintsSolving Print-Quality Problems Overall image is lighter than normal Light PrintsEntire printed page is blank with no visible print Blank PrintsEntire printed page is black Black PrintsHorizontal Line Deletions There are areas of print deletions that form narrow lines Vertical Line DeletionsThere are black lines that appear horizontally on Horizontal Dark StreaksThere are black lines that appear vertically on Vertical Dark StreaksDark Spots or Marks Unfused or Partially Fused Image Then select Fuser ConfigurationPages are wrinkled, creased, or torn Wrinkled PrintsAreas of the print are extremely light or missing Blurred PrintsRandom or Spot Deletions Image is blurred at the edgesDefect Spacing Supply to Replace Repeating DefectsSetting the Fuser Temperature Print Area Is Not Centered on the Paper Maintenance For safety information, see User Safety on page A-1 Cleaning the PrinterCleaning the Outside of the Printer Cleaning the Feed RollerClean the rollers with a damp cloth Push the paper tray back into the printer Ordering Supplies Consumables Routine Maintenance ItemsRecycling Supplies When to Order SuppliesExtended Periods of Non-Use Preparing the Printer for Shipment Precautions for Moving the PrinterMoving and Repacking the Printer Moving the Printer Within the OfficeTroubleshooting Preventing Jams Clearing Paper JamsJam at Tray 1, 2, 3, or Remove crumpled paper from the tray Pull jammed paper from the printer tray slotRemove the print cartridge Open the top coverInsert the print cartridge Replace all the traysClose the top cover If you have a stacker, lower the stacker tray Jam at the Exit and Jam at the RearClose the rear cover Jam at the Exit and Jam at the Rear with Duplex Unit 4510-024 Close the duplex unit cover Jam at the Exit Open Top Cover to Clear4510-027 If you have a stacker, lower the stacker Jam at the Top Cover4510-033 Reinsert the print cartridge Replace the traysClose the top cover Jam at the Duplex Unit Close the duplex unit Jam at the StackerClose the rear stacker cover Paper Size Jam 4510-044 Open the rear cover If you have a duplex unit, close the duplex unit cover Getting Help Control Panel MessagesPrintingScout Alerts Online Support Assistant PhaserSMART Technical SupportResource Link Web LinksElectrical Safety User SafetyLaser Safety Printer 820 mm 32 Maintenance SafetyOperational Safety 400 mm 16 in. above the printerOperational Guidelines Moving the Printer Safety Symbols Marked on Product Product Recycling and Disposal for North America Index Index Phaser 4510 Laser Printer Index-3 Phaser 4510 Laser Printer Index-4 Phaser 4510 Laser Printer Index-5 Phaser 4510 Laser Printer Index-6