Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptoms | Possible Cause(s) | Possible Solution(s) | Page(s) | |
Picture Reception |
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Poor or no picture. | • Channel Blanked. | Set channel to ‘Add’ in Add/Del/Blnk menu. | 21 | |
| • TV station problems. | Try a different channel. | 16/17 | |
| • Video menu not adjusted properly. | Check Video menu option settings. | 32 | |
Local interference. | • Check for disturbing source. |
| • Appliance too close to TV. |
The following may cause image problems or distortion: Electrical appliances, powerful lights, cars, trucks; computers or portable phones; medical equipment.
If possible increase the distance between the TV and the offending appliance. Or shut one of them off.
Poor or no color. | • |
| • |
Try a different channel. | 16/17 |
Notify cable company of reception problem.
If a VCR is connected, play a tape.
Picture wobbles | • RF not connected, loose. | Make or tighten connection. | 8/9 |
or drifts. | • Local interference. | Try different channel. | 16/17 |
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| Turn off interfering appliance. |
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| • Scrambled CATV channel. | Tune to unscrambled channel. | 16/17 |
No CATV reception. | • Cable not connected. | Connect cable to Antenna/Cable (RF) jack. | 9/11 |
| • Cable service interrupted. | Contact cable service. |
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| • Antenna set, not CATV. | Set Band/AFC to '1' in Installer menu, | 41 - 50 |
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| run Auto Program. |
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Normal picture, poor | • Audio muted. | Press MUTE or volume right key to increase | 8/9 |
or no sound. |
| sound level. |
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| • Pillow switch set to Pillow. | Set to Normal for operation without pillow speaker. | 15 |
| • Broadcast problem. | Try a different channel. | 16/17 |
| • A/V cables incorrectly connected. | Install A/V cables correctly. | 10/11/12 |
| • Audio Out cable wrong. | Install Matrix Out external amplifier/speaker | 13 |
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| cable correctly. |
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Snowy or | • Wrong Ant. connection/location. | Move antenna, check connection/location. | 12/15 |
Poor Picture. | • TV/VCR button set wrong. | Set TV/VCR button on VCR correctly. |
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| • Wrong output channel selected. | Set output channels on all A/V equipment to | 10/11 |
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| same channel (3 or 4). |
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| • Loose connection. | Check that all connections are correct. | 8 - 15 |
| • Broadcast problem. | Try another channel. | 16/17 |
| • Video menu options set wrong. | Check Video menu brightness controls. | 32 |
TV turns Off. | • Sleep Timer turned TV Off. | Turn TV back On. | 16/17 |
| • Off Timer turned TV Off. | Turn TV back On. | 16/17 |
| • Power failure. | Check other power outlets. |
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| • Power outlet controlled by switch. | Connect TV power cord to outlet that is |
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| (Switch turned off.) | not controlled by a switch. |
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TV turns On. | • On Timer turned TV On. | Disable On/Off Timer. | 26 |
TV does not turn | • On/Off Timer option disabled. | Go to Timer option in Setup menu and | 26 |
On/Off per On/Off Timer |
| enable On/Off Timer. |
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settings. |
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