Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Installer Menu Settings and TV Problems
Installer menu item settings dictate how the TV functions. If a feature is not available or a problem can not be solved, check the installer menu settings to assure feature and functional items are set to appropriate levels, etc.
Symptom(s) | Possible Cause(s) | Possible Solution(s) | Page(s) | |
Power |
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No Power. | • AC Power Cord not connected | Connect power cord. | 17 |
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| or power outlet doesn’t work. | Try a different power outlet. |
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| Local power failure? |
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Remote Control Problems |
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Remote doesn’t work. | • Wrong Bed setting. | Select Bed 2 on remote, unless Bed 1 is used. | 16 |
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| • TV software functioning. | Wait until software function is complete. |
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| • Not aimed at remote sensor. | Point remote at TV Front Control Panel. | 17 |
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| • Remote too far from TV or | Move remote closer to TV or darken room. |
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| IR path to TV obstructed. | Remove obstructions. |
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| • Weak batteries. | Replace batteries. | 17 |
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| • Wrong battery polarity. | Check that “+” and | ||
| • Too much light in room. | Dim room light. |
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Caption/Text Problems
Picture has a big black box on it, but the sound is okay.
No Closed Captions or Text.
Captions appear when sound is muted.
• Caption/Text mode turned On. | The CC (closed captions) option may be in | 26/27 |
| Text 1, 2, 3, or 4 mode. Select Caption 1, or OFF |
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| in the Caption/Text menu. |
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• Not available on program. | Check local TV listings to see if available on broadcast. | |
• Not provided by broadcaster. | Relocate |
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(Even though CC indicated on OSD) | Try a different channel with Closed Captions or Text. | |
• Not turned On. | Pick a Closed Caption or Text option and turn Captions On | |
• CC on Mute selected. | Set Captions option to Off. | 26/27 |
Channel-Time Display for Analog/Digital Channels Problems
Time on | • Automatic selected for Time Zone |
OSDs is not the same. | on Clock menu. |
Select your local time zone in Time Zone menu to | 25 |
match clock time on analog and digital
off. e.g. Analog = 4:10 p.m. Digital = 4:13 p.m.
Ch Preview Problems
Ch preview menu does • Digital channel tuned in. not appear when Ch Preview
on remote is pressed.
Ch Preview only tunes in analog channels and Aux. | 19 |
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