Prestige 310 Broadband Sharing Gateway

Chapter 15

Troubleshooting

This chapter covers the potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem.

15.1 Problems Starting Up the Prestige

Table 15-1 Troubleshooting the Start-Up of your Prestige

PROBLEM

 

CORRECTIVE ACTION

None of the LEDs are on

Check the connection between the power adapter and the Prestige.

when I turn on the Prestige

If the error persists, you may have a hardware problem. In this case, you

 

 

should contact your vendor.

 

 

 

Cannot access the Prestige

1. Check to see if the Prestige is connected to your computer's serial port.

via the console port.

 

 

2. Check to see if the

VT100 terminal emulation

 

 

communications

 

 

9600 bps is the default speed on leaving the factory.

 

program is configured

 

Try other speeds in case the speed has been

 

correctly. The

 

changed.

 

communications

 

 

 

No parity, 8 data bits, 1 stop bit, data flow set to

 

software should be

 

configured as follows:

none.

 

 

 

15.2 Problems with the LAN Interface

Table 15-2 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

Cannot access the Prestige.

Verify that the Prestige Uplink button is in the correct position and

 

that you are using the correct Ethernet cable.

Cannot ping any computer on the

Check the 10M/100M LEDs on the front panel. One of these LEDs

LAN.

should be on. If they are both off, check the cables between your

 

Prestige and hub or the station.

 

Verify that the IP addresses and subnet mask are consistent

 

between the Prestige and computers.

Troubleshooting

15-1