Prestige 310 Broadband Sharing Gateway

15.5 Problems with the Password

 

Table 15-5 Troubleshooting the Password

 

 

PROBLEM

CORRECTIVE ACTION

Cannot access the

The Password field is case sensitive. Make sure that you enter the correct

Prestige.

password using the proper casing.

 

If you forget your password you will need to restore the factory default

 

configuration file. This will restore all of the factory defaults including the

 

password. Refer to the Firmware and Configuration Maintenance chapter.

 

 

15.6 Problems with Remote Management

Table 15-6 Troubleshooting Remote Management

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the Prestige from the LAN or WAN.

Refer to the Remote Management Limitations section of the Remote Management chapter for scenarios that may disallow remote management.

When NAT is enabled:

¾Use the Prestige’s WAN IP address when configuring from the WAN.

¾Use the Prestige’s LAN IP address when configuring from the LAN. Refer to section 15.2 for instructions on checking your LAN connection. Refer to section 15.3 for instructions on checking your WAN connection.

Troubleshooting

15-3