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ZyXEL Communications EOC350 Troubleshooting, 13.1Power, Hardware Connections, and LEDs

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Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.

•Power, Hardware Connections, and LEDs

•EOC350-TS Access and Login

•Bandwidth and Connectivity

•Resetting the EOC350-TS to Factory Defaults

13.1Power, Hardware Connections, and LEDs

The EOC350 does not turn on. None of the LEDs turn on.

1Make sure you are using the power adaptor or cord included with the EOC350.

2Make sure the power adaptor or cord is connected to the EOC350 and plugged in to an appropriate power source. Make sure the power source is turned on.

3Disconnect and re-connect the power adaptor or cord to the EOC350.

4If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

1Make sure you understand the normal behavior of the LED. See Section 1.2.1 on page 11 and Section 1.3.1 on page 12.

2Check the hardware connections. See Section 1.2.2 on page 11, Section 1.3.2 on page 13 and the Quick Start Guide.

3Inspect your cables for damage. Contact the vendor to replace any damaged cables.

4Disconnect and re-connect the power adaptor.

5If the problem continues, contact the vendor.

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Contents

EOC350 Series Quick Start Guide User’s Guide Default Login Details IMPORTANT READ CAREFULLY BEFORE USE KEEP THIS GUIDE FOR FUTURE REFERENCE Related Documentation Contents Overview Table of Contents Page Page Page Page Introduction 1.1 Overview 1.1.1 Integrating the EOC350-TSand EOC350-TAwith Satellite TV 1.1.2 Integrating the EOC350-TSand EOC350-TAwith an STB 1.2 EOC350-TS 1.2.1 LEDs 1.2.2 Connections 1.3 EOC350-TA 1.3.1 LEDs 1.3.2 Connections 1.4 The RESET Button 1.5 Ways to Manage the EOC350-TS The Web Configurator 2.1 Overview 2.1.1Accessing the Web Configurator 2.2 Securing the EOC350-TS 2.3 The Web Configurator Layout 2.3.1Navigation Panel 2.3.2 Main Window System Setup 3.1 Overview 3.2 The System Setup Screen Page Auto Configuration 4.1 Overview 4.2 The Auto Configuration Screen EP Management 5.1 Overview 5.2 The EP Management Screen 5.3 The View Host Screen 5.4 The View Host Screen 5.5 Termination System Configuration 5.5.1 The EoC Screen (Privacy Mode) 5.5.2 The Port Screen 5.5.3 The QoS Screen 5.5.4 The IGMP Screen 5.5.5 The VLAN Screen 5.5.6 The Status Screen 5.6 Testing from the Termination System 5.7 Ether EP Default Profile Configuration 5.7.1 The EoC Screen 5.7.2 The Port Screen 5.7.3 The QoS Screen 5.7.4 The IGMP Screen 5.7.5 The VLAN Screen 5.7.6 The Filter Screen 5.8 EP Configuration 5.8.1 The EoC Screen 5.8.2 The Port Screen Page 5.8.3 The QoS Screen 5.8.4 The IGMP Screen 5.8.5 The VLAN Screen 5.8.6 The Filter Screen 5.8.7 The Status Screen 5.9 Testing from a Termination Adapter 5.9.1 Noise 5.9.2 Online Diag 5.10Backup and Restore of Termination Adapter Configuration 5.10.1 Backup Configuration 5.10.2 Restore Configuration 5.11 Adding Offline Termination Adapters Page Administration 6.1 Overview 6.2 The Administrator Screen 6.3 The Allowed Source Screen 6.4 The Telnet Setup Screen 6.5 The HTTP Setup Screen 6.6 The SNMP Setup Screen 6.7 The SNMP Trap Server Screen Page System Log 7.1 Overview 7.2 The Syslog Setup Screen 7.3 The Syslog View Screen System Time 8.1 Overview 8.2 The SNTP Setup Screen 8.3 The View Time Screen Static MAC 9.1 Overview 9.2 The Static MAC Screen Maintenance 10.1 Overview 10.2Rebooting the System 10.3 Restoring Default Settings 10.4 Uploading Firmware Page 10.5The Activate Firmware Screen 10.6 Backup and Restore 10.6.1 Backup Configuration 10.6.2 Restore Configuration Telnet 11.1 Overview 11.2 Config Telnet Server 11.2.1 Command Format 11.2.2 Generic Command Sets Page Page Page Page Page Page Page Page SNMP 12.1 Overview Page Troubleshooting 13.1Power, Hardware Connections, and LEDs 13.2 EOC350-TSAccess and Login 13.3Bandwidth and Connectivity 13.4Resetting the EOC350-TSto Factory Defaults Page Page Legal Information