Manuals / Brands / TV and Video / VCR / ZyXEL Communications / TV and Video / VCR

ZyXEL Communications EOC350 13.3Bandwidth and Connectivity

1 80

Download 80 pages, 1.72 Mb

Chapter 13 Troubleshooting

1Make sure you are using the correct IP address.

•The default IP address is 192.168.1.1.

•If you changed the IP address, use the new IP address.

•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don’t know the IP address of my EOC350-TS.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.

3Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled.

4Make sure your computer is in the same subnet as the EOC350-TS. (If you know that there are routers between your computer and the EOC350-TS, skip this step.)

•If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.

•If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the EOC350-TS.

5Reset the device to its factory defaults, and try to access the EOC350-TS with the default IP address.

6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

I can see the Login screen, but I cannot log in to the EOC350-TS.

1Make sure you have entered the password correctly. The default username is admin and default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on.

2This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes.

3Disconnect and re-connect the power adaptor or cord to the EOC350-TS.

4If this does not work, you have to reset the device to its factory defaults. See Section 13.4 on page 76.

13.3Bandwidth and Connectivity

I cannot transmit/receive data between termination system and termination adapters.

1Make sure they are properly powered and all the cables are connected properly.

	75
EOC350 Series User’s Guide	75

Contents

EOC350 Series Quick Start Guide User’s Guide Default Login Details IMPORTANT READ CAREFULLY BEFORE USE KEEP THIS GUIDE FOR FUTURE REFERENCE Related Documentation Contents Overview Table of Contents Page Page Page Page Introduction 1.1 Overview 1.1.1 Integrating the EOC350-TSand EOC350-TAwith Satellite TV 1.1.2 Integrating the EOC350-TSand EOC350-TAwith an STB 1.2 EOC350-TS 1.2.1 LEDs 1.2.2 Connections 1.3 EOC350-TA 1.3.1 LEDs 1.3.2 Connections 1.4 The RESET Button 1.5 Ways to Manage the EOC350-TS The Web Configurator 2.1 Overview 2.1.1Accessing the Web Configurator 2.2 Securing the EOC350-TS 2.3 The Web Configurator Layout 2.3.1Navigation Panel 2.3.2 Main Window System Setup 3.1 Overview 3.2 The System Setup Screen Page Auto Configuration 4.1 Overview 4.2 The Auto Configuration Screen EP Management 5.1 Overview 5.2 The EP Management Screen 5.3 The View Host Screen 5.4 The View Host Screen 5.5 Termination System Configuration 5.5.1 The EoC Screen (Privacy Mode) 5.5.2 The Port Screen 5.5.3 The QoS Screen 5.5.4 The IGMP Screen 5.5.5 The VLAN Screen 5.5.6 The Status Screen 5.6 Testing from the Termination System 5.7 Ether EP Default Profile Configuration 5.7.1 The EoC Screen 5.7.2 The Port Screen 5.7.3 The QoS Screen 5.7.4 The IGMP Screen 5.7.5 The VLAN Screen 5.7.6 The Filter Screen 5.8 EP Configuration 5.8.1 The EoC Screen 5.8.2 The Port Screen Page 5.8.3 The QoS Screen 5.8.4 The IGMP Screen 5.8.5 The VLAN Screen 5.8.6 The Filter Screen 5.8.7 The Status Screen 5.9 Testing from a Termination Adapter 5.9.1 Noise 5.9.2 Online Diag 5.10Backup and Restore of Termination Adapter Configuration 5.10.1 Backup Configuration 5.10.2 Restore Configuration 5.11 Adding Offline Termination Adapters Page Administration 6.1 Overview 6.2 The Administrator Screen 6.3 The Allowed Source Screen 6.4 The Telnet Setup Screen 6.5 The HTTP Setup Screen 6.6 The SNMP Setup Screen 6.7 The SNMP Trap Server Screen Page System Log 7.1 Overview 7.2 The Syslog Setup Screen 7.3 The Syslog View Screen System Time 8.1 Overview 8.2 The SNTP Setup Screen 8.3 The View Time Screen Static MAC 9.1 Overview 9.2 The Static MAC Screen Maintenance 10.1 Overview 10.2Rebooting the System 10.3 Restoring Default Settings 10.4 Uploading Firmware Page 10.5The Activate Firmware Screen 10.6 Backup and Restore 10.6.1 Backup Configuration 10.6.2 Restore Configuration Telnet 11.1 Overview 11.2 Config Telnet Server 11.2.1 Command Format 11.2.2 Generic Command Sets Page Page Page Page Page Page Page Page SNMP 12.1 Overview Page Troubleshooting 13.1Power, Hardware Connections, and LEDs 13.2 EOC350-TSAccess and Login 13.3Bandwidth and Connectivity 13.4Resetting the EOC350-TSto Factory Defaults Page Page Legal Information