46

Diagnostics

46.1 Overview

Use the diagnostics screens for troubleshooting.

46.1.1What You Can Do in this Chapter

•Use the Maintenance > Diagnostics screen (see Section 46.2 on page 705) to generate a file containing the ZyWALL’s configuration and diagnostic information if you need to provide it to customer support during troubleshooting.

•Use the Maintenance > Diagnostics > Packet Capture screens (see Section 46.3 on page 707) to capture packets going through the ZyWALL.

•Use the Maintenance > Diagnostics > Core Dump screens (see Section 46.4 on page 712) to have the ZyWALL save a process’s core dump to an attached USB storage device if the process terminates abnormally (crashes) so you can send the file to customer support for troubleshooting.

•Use the Maintenance > Diagnostics > System Log screens (see Section 46.5 on page 714) to download files of system logs from a connected USB storage device to your computer.

46.2 The Diagnostic Screen

The Diagnostic screen provides an easy way for you to generate a file containing the ZyWALL’s configuration and diagnostic information. You may need to send this file to customer support for troubleshooting.

 

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ZyWALL USG 20/20W User’s Guide