| Symptom | Possible Cause | Corrective Action |
3. | (Continued) | c. Defective valve. | Turn the valve knob to the ON position. Place the ON/OFF switch in the |
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| ON position. Check the millivolt meter at the thermopile terminals. The |
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| millivolt meter should read greater than 125mV. If the reading is accept- |
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| able, and if the burner does not come on, replace the gas valve. |
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| d. Plugged burner | Check the burner orifice for stoppage. Remove stoppage. |
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| orifice. |
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| e. Wall switch or | Follow the corrective action in Symptom and Possible Cause 1.a. |
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| wires are defective. | Check the switch and wiring. Replace where defective. |
4. | Frequent pilot outage | a. Pilot flame may | Clean and adjust the pilot flame for maximum flame impingement on |
problem. | be too high or too | thermocouple. Follow lighting instructions carefully. | |
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| low, or blowing |
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| (high), causing safety |
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| pilot to drop out. |
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5. | The pilot and main | a. No LP in tank. | Check the LP (propane) tank. Refill the fuel tank. |
burner extinguish while | b. Inner vent pipe | Check for proper vent connection at flue collar and all vent joints. | |
in operation. | leaking exhaust |
| |
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| gases back into the |
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| system. |
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| c. Horizontal vent | The horizontal vent termination cap should slope down only enough to |
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| improperly pitched. | prevent any water from entering the appliance. |
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| d. Bad thermopile or | Replace if necessary. |
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| thermocouple. |
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| e. Improper vent cap | Check for proper installation and freedom from debris or blockage. |
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| installation. |
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6. | Glass soots. | a. Flame impinge- | Adjust the log set so that the flame does not excessively impinge on it. |
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| ment. | Check that logs are placed according to installation instructions. |
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| b. Improper shutter | Adjust the air shutter at the base of the burner. |
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| setting. |
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| c. Debris around | Inspect the opening at the base of the burner. NO MATERIAL SHOULD |
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| opening at base of | BE PLACED IN THIS OPENING. |
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| burner. |
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7. | Flame burns blue | a. Insufficient | Ensure that the vent termination cap is installed properly and free of |
and lifts off burner. | oxygen being sup- | debris. Ensure that the vent system joints are tight and have no leaks. | |
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| plied. | Ensure that no debris has been placed at the base of, or in the area of |
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| |
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| the air holes in the center of the base pan beneath the burner. |
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| Ensure that the glass is tightened properly on the appliance, particu- |
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| larly on top corners. |
Page 42 | January 28, 2008 |