Kyocera KM-2540 manual Solving Malfunctions, Symptom Checkpoints Corrective Actions Reference

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, check the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative.

Symptom	Checkpoints	Corrective Actions	Reference
			Page
The operation panel does	Is the machine plugged in?	Plug the power cord into an AC outlet.	—
not respond when the
machine is turned on (
position).
Pressing the Start key	Is a message displayed on the touch	Determine the appropriate response to	page 6-4
does not produce copies.	panel?	the message and take action
		accordingly.
The original size is not	Are the originals loaded correctly?	When placing originals on the platen,	page 2-14
detected properly.		place them face-down and align them
		with the original size indicator plates.
		Place originals face-up in the optional	page 2-15
		document processor.
	Is the machine installed beneath	Do not install this machine beneath	—
	fluorescent lights?	fluorescent lights.
Blank sheets are output.	Are the originals loaded correctly?	When placing originals on the platen,	page 2-14
		place them face-down and align them
		with the original size indicator plates.
		Place originals face-up in the optional	page 2-15
		document processor.
	Is the machine installed beneath	Do not install this machine beneath	—
	fluorescent lights?	fluorescent lights.
Copies are too light.	Is the machine set to Manual Density?	Use the density adjustment key to set	page 3-5
		the correct density.
	Is the toner distributed evenly within	Shake the toner container up and down	page 5-7
	the toner container?	approximately 10 times.
	Is there a message indicating the	Replace the toner container.	page 5-7
	addition of toner?
	Is the paper damp?	Replace the paper with new paper.	page 2-2
Copies are too dark.	Is the machine set to Manual Density?	Use the density adjustment key to set	page 3-5
		the correct density.
Copies have a moire	Is the original a printed photograph?	Set the original image to [Photo].	page 3-4
pattern (dots grouped
together in patterns and
not aligned uniformly).
Copies are not clear.	Did you choose appropriate image	Select an appropriate original image	page 3-4
	quality for the original?	mode.
	Is the paper damp?	Replace the paper with new paper.	page 2-2
Copies are dirty.	Are the original cover or platen dirty?	Clean the original cover or platen	page 5-2
		glass.
Copies are fuzzy.	Is the paper damp?	Replace the paper with new paper.	page 2-2

6-2 Troubleshooting