Symptom | Checkpoints | Corrective Actions | Reference | |
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Copies are skewed. | Are the originals loaded correctly? | When placing originals on the platen, | page | |
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| place them |
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| against the original size indicator |
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| plates. |
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| When placing originals in the | page | |
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| document processor, align the original |
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| width guides securely before placing |
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| the originals. |
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| Is the paper loaded correctly? | Check the position of the paper width | page | |
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| guides. |
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Paper jams frequently | Is the paper loaded correctly? | Load the paper correctly. | page | |
occur. | Is the paper of the supported type? Is it | Remove the paper from the cassette, | page | |
| in good condition? | turn it over, and reload it. |
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| Is the paper curled, folded, or | Replace the paper with new paper. | page | |
| wrinkled? |
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| Are there any loose scraps or jammed | Remove any jammed paper. | page | |
| paper in the machine? |
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| Is the paper damp? | Replace the paper with new paper. | page | |
Copies from the optional | Is the slit glass dirty? | Clean the slit glass. | page | |
document processor |
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have black lines. |
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Copies are wrinkled. | Is the separator dirty? | Clean the separator. | page | |
| Is the paper damp? | Replace the paper with new paper. | page | |
| Is the paper set in a proper orientation? | Change the orientation in which the | — | |
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| paper is positioned. |
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Troubleshooting |