Lexmark C77x Troubleshooting, Understanding MFP messages, Locating the port name and IP address

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13 Troubleshooting

Understanding MFP messages

The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the MFP Software and Documentation CD.

Online technical support

Technical support is available on our Lexmark Web site at www.lexmark.com.

Checking an unresponsive MFP

If the MFP is not responding, first make sure:

•The printer power cord is plugged into the scanner and the scanner is plugged into a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The scanner cable is securely attached to the MFP and printer.

•Remove the printer operator panel cover, and verify a menu screen is displayed, then replace the cover.

Once you have checked each of these possibilities, turn the printer off, wait at least 10 seconds, and then turn the printer back on. This often fixes the problem.

Locating the port name and IP address

The port name appears in the upper right corner of the MFP home screen and the IP address appears in the upper left corner of the MFP home screen when the MFP is connected to a network.

The address also appears on the network setup page.

To print a network setup page

aTouch the key icon on the MFP control panel.

bTouch Reports.

cTouch Network Setup Page or Network <x> Setup Page.

For more information, see “Assigning a printer IP address” in the MFP Setup guide.

Troubleshooting

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Contents MFP Option United States Government Rights Static sensitivity notice Contents Contents Understanding paper and specialty media guidelines Index 111 Understanding the MFP control panel Learning about the MFPBasic functions of the scanner Automatic document feeder and flatbedLearning about the MFP Callout Control panel item FunctionStatus Indicates With fax functions Callout number Button Function Home screen and Home screen buttonsCopy Fax MailButton Button name Function FTPCancel JobsArrow buttons, see Information on touch-screen buttons Using the LCD touch-screen buttons Sample screen one Information on touch-screen buttonsButton Button name Function or description Back ScanSubmit Scan Submit FlatbedDown arrow Sample screen twoContinue See Cancel Jobs onCancel Job Other touch-screen buttonsScreen buttons on page 11 for more information DoneFeature Feature name Description FeaturesManage Shortcuts Paper Menu Reports Network/Ports SettingsMenus HelpCopying Quick copyMultiple page copying Using the flatbed Understanding the copy screens and optionsCopying Understanding the copy screens and options Copying photographs Copying from one size to anotherMaking transparencies Copying to letterheadTouch Scan Next or Done Making copies using media from a selected trayCopying mixed-sized media Touch PhotographSetting the duplex option Adjusting copy qualityReducing and enlarging copies Touch Separator Sheets Setting collation optionsSetting paper saving options Placing separator sheets between copiesTouch Date/Time Stamp Placing the date and time at the top of eachPlacing an overlay message on each Creating a custom job job buildWhile the document is in the ADF Canceling a copy jobWhile copying pages using the flatbed Copy tipsTouch E-mail It Using a shortcut numberMail Entering an e-mail addressMail Using the address bookMailing to a profile Adding e-mail subject and message informationCreating an e-mail shortcut Click E-mail Destination SetupChanging the output file type Mailing color documentsFrom the MFP Canceling an e-mailCreating an e-mail profile Understanding e-mail optionsUnderstanding e-mail options Address book setup Mail server setupSending a fax FaxingUsing fax destination shortcuts Sending faxes from a computerFaxing Creating shortcuts Click Fax Shortcut SetupUnderstanding fax options Sending a fax at a later time Changing the fax resolutionAdjusting the Darkness setting Touch Advanced Options Touch Delayed SendCancel an outgoing fax Viewing a fax logFax tips Entering the FTP address FTPFTP options Click FTP Shortcut SetupFTP options FTP tips Scanning to a PC or USB flash memory device Create a scan to PC profileClick Scan Profile Click Create Scan Profile Scanning to a PC or USB flash memory device Understanding scan to PC optionsTouch Scan to USB drive Solving scan quality problemsScanning to a USB flash memory device Scanning tipsPrinting from a USB flash memory device PrintingPrinting Canceling a print jobCanceling a job from the MFP control panel Canceling a job from a computer running WindowsCanceling a job from a Macintosh computer Printing a directory list Printing the menu settingsPrinting a network setup Printing a font sample listPrinting a confidential job Printing confidential and held jobsEntering a personal identification number PIN Printing and deleting held jobsPrinting Printing on specialty media Loading 500-sheet trays Loading standard trays and optional traysPrinting Loading the 2000-sheet tray Printing Loading the multipurpose feeder Linking trays Print media sizes Print media types Print media weights Understanding paper and specialty media 8 guidelinesSupported print media Understanding paper and specialty media guidelines DimensionsOptional Finisher Standard Offset Staple PaperGlossy papers Transparencies2 MaximumGrain long2,3 Grain short2,3Paper characteristics Selecting print mediaPaper Grain direction Fiber contentTransparencies Unacceptable paperEnvelopes Card stock LabelsStoring print media Avoiding jamsAutomatic document feeder Printer Accessing the printer system board Installing and removing optionsInstalling and removing options Installing a memory cardInstalling a firmware card Installing the interface card Replacing the access cover plate Storing supplies Maintaining the MFPPage Cleaning the scanner glass and backing material Recycling Lexmark productsMaintaining the MFP Cleaning the automatic document feeder Touch Exit Configuration Menu Scanner registrationTouch Automatic Scanner Registration Removing the scanner top Moving the MFP Moving the MFP within the officePreparing the MFP for shipment Clearing jams Identifying jamsCopy Fax Mail Clearing jams Printer access doors and traysMessage Check Areas What to do Understanding printer jam messages290, 291, 292, and 294 Scanner Jams Clearing scanner jamsTouch Settings Touch General Settings Administrative supportAdjusting control panel brightness Restoring factory default settingsAdjusting screen timeout Adjusting Power SaverAdministrative support Configuring the MFP Setting Password Protect for the menusRestricting Function Access Disabling the Driver to Fax menu item Preventing access to the menus from the control panelLocking the MFP using the Device Lockout PIN Unlocking the MFP using the Device Lockout PINSelect Always On for Held Fax Mode Setting a password before printing received faxesSetting security using the Embedded Web Server EWS Setting the Advanced PasswordDisabling SNMPv1 and SNMPv2 Using the secure EWSClick TCP/IP Port Access Supporting IPSec Internet Protocol SecurityDisabling ports and protocols Click Confidential Print Setup Using 802.1x authenticationConfidential Print Setup Click 802.1x AuthenticationEncrypting the hard disk Touch Exit Config Menu to exitHard disk wiping Using the Restricted Server List functionLocating the port name and IP address TroubleshootingUnderstanding MFP messages Online technical support Checking an unresponsive MFPSymptom Solution Solving copy quality problemsSolving scan quality problems TroubleshootingSee Ordering an ADF pick roller for more information Solving fax problemsSolving paper feed problems Symptom Cause SolutionAvis de conformité aux normes de l’industrie du Canada Conventions Electronic emission noticesPart Industry Canada compliance statement103 European Community EC directives conformityMalti Radio interference noticeBsmi EMC notice R31306Part South Africa telecommunications notice Other telecommunications noticesMailing address Using this product in GermanyUsing this product in Switzerland Noise emission levelsMeter average sound pressure, dBA Power regulation noticePart Name Hazardous Substances or Elements China RoHSIndex Index 113 114