
Troubleshooting
| Table 6 | Troubleshooting table (cont’d) | 
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 | Problem | Cause | Solution | |
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| Fault and Bypass indicators | 
 | UPS requires service. Contact your local dealer, | ||
| and diagnostic C indicator are | UPS DC/DC fault | |||
| Emerson representative or Emerson Channel Support. | ||||
| illuminated | 
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| Fault indicator and diagnostic | UPS PFC (Power Factor | UPS requires service. Contact your local dealer, | ||
| D indicator are illuminated | Correction Circuit) fault | Emerson representative or Emerson Channel Support. | ||
| 
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| Fault and Bypass indicators | 
 | UPS requires service. Contact your local dealer, | ||
| and diagnostic E indicator are | UPS inverter fault | |||
| Emerson representative or Emerson Channel Support. | ||||
| illuminated | 
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| Fault indicator and diagnostic | 
 | Replace batteries. Contact your local dealer, Emerson | ||
| A and C indicators are | UPS failed the battery test | |||
| representative or Emerson Channel Support. | ||||
| illuminated | 
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 | Your UPS has received a signal or command from the | |
| Fault and Bypass indicators | UPS has been shut down by a | attached computer. If this was inadvertent, ensure the | ||
| and diagnostic C and E | command from the | communication cable used is correct for your system. | ||
| indicators are illuminated | communications port(s) | For assistance, contact your local dealer, Emerson | ||
| 
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 | representative or Emerson Channel Support. | |
| 
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 | UPS failure (includes  | 
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| Fault indicator and diagnostic | failure,  | Ensure fan is not blocked up. If the fault is not removed, | ||
| A and B indicators are | certain conditions and battery | contact your local dealer, Emerson representative or | ||
| illuminated | 
 | charger failure) and continuous | Emerson Channel Support. | |
| 
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 | alarm | 
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 | UPS detected a  | 
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 | reversal or a loss of proper | 
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 | grounding for UPS; continuous | 
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 | horn and UPS cannot start up | 
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 | in standby status. This is active | Contact a qualified electrician to verify site wiring. | |
| AC input indicator is flashing. | only when power is first | |||
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 | applied to the input. Once the | 
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 | UPS is running, the AC input | 
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 | indicator will flash, unless the | 
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 | input wiring is correctly | 
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 | changed. | 
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 | Check battery connections, completely power down and | |
| 
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 | Battery source is not available; | restart UPS. | |
| Battery indicator is flashing. | NOTE: If the battery circuit opens while the UPS is | |||
| continuous horn. | ||||
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 | running, it will be detected when the next battery test is | ||
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 | performed. | |
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 | The AC input powers the PFC input and serves as the | |
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 | Because the voltage or | bypass source. If the AC is present but the voltage or | |
| Bypass indicator is flashing. | frequency is outside | frequency exceeds the acceptable range for safe | ||
| acceptable limits, the bypass is | operation with a load, the bypass will be disabled and | |||
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 | disabled. | this indicator will flash, indicating that the bypass is | |
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 | unavailable. | |
When reporting a UPS issue to Emerson, include the UPS model and serial number. These are on the top panel of the Liebert® GXT3™.
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