Troubleshooting | 51 |
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with 
.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold 
for three seconds to turn off the printer.
2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4Turn on the printer.
Recovering the security PIN of the printer
Contact customer support.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1Turn the printer on, and then open the ink cartridge access door.
2Make sure the cartridges are inserted correctly.
The cartridges should click firmly into their matching color slots.
3Close the ink cartridge access door.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to Macintosh users only.
1With a document open, choose File > Print.
2From the printer
If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.
If your printer does not appear on the list, then try either of the following:
•For a
•For a printer that is wirelessly connected, see the Wireless troubleshooting section.
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold 
for three seconds to turn off the printer.
2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.
4Turn on the printer.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER