Lexmark PRO4000C manual Ethernet network troubleshooting, Cannot print to the network printer

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Troubleshooting

59

4If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.

5Click OK, and then try to print again.

MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED

Note: This solution applies to Windows users only.

1Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Right‑click the printer, and then select Properties (for Windows Vista or earlier) or Printer properties (for Windows 7 or later).

3Click the Ports tab.

4Click the box next to Enable bidirectional support if it is not already checked.

5Click Apply > OK, and then try to print again.

Ethernet network troubleshooting

Printer does not appear in the list of printers found on the network

CHECK THE ETHERNET CABLE

•Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.

•Try using a different cable. Damage to the cable may not be obvious.

MAKE SURE THE PRINTER POWER IS ON

Make sure the printer is connected to a power source and is turned on.

MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY

•Try to access other computers on the network.

•Make sure all switches, hubs, and other connecting devices are turned on.

MAKE SURE THE PRINTER HAS VALID NETWORK SETTINGS

Print a network setup page from the printer and check the following. See the “Networking” section of the User's Guide for instructions on how to print a network setup page.

•Verify that the IP address is correct for your network.

•Verify that the gateway is correct.

•Verify that the network mask is the same as the network mask used for other computers and printers on your network.

Cannot print to the network printer

CHECK THE ETHERNET CABLE

•Check the Ethernet cable and the Ethernet connectors at both ends for any obvious damage.

•Firmly plug one end of the Ethernet cable into the printer. Firmly plug the other end of the Ethernet cable into the network hub or wall connection.

•Try using a different cable. Damage to the cable may not be obvious.

MAKE SURE THE PRINTER POWER IS ON

Make sure the printer is connected to a power source and is turned on.

MAKE SURE THAT THE NETWORK IS OPERATING PROPERLY

•Try to access other computers on the network.

•Make sure all switches, hubs, and other connecting devices are turned on.

UNINSTALL AND REINSTALL THE SOFTWARE

See the “Reinstalling the printer software” section of the User’s Guide.

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Contents October Pro4000 Series Quick Reference GuideImportant safety information Contents What are shortcuts? Printer models About your printerFinding information about the printer Minimizing your printers environmental impactSetting up the printer Printer featuresAbout your printer Page Page Set the time zone, and then press OK Set the time, and then press OKAbout your printer To add a space, press the number Close the ink cartridge access doorPictBridge and USB Understanding the parts of the printerUse Automatic DocumentFrom Tray 2 for certain types of print jobs Connect the printer to the power cord Duplex unitAccess paper jams Access the phone line to send and receive faxesUsing the printer control panel Check the Ethernet connection of your printer Using memory cards and flash drivesUsing a memory card or flash drive with the printer Supported memory cards and file typesInserting a flash drive Inserting a memory cardReplacing ink cartridges Open the ink cartridge access doorOrdering and replacing supplies Ordering ink cartridgesMoving the printer to another location Cleaning the printhead nozzlesMaintaining ink cartridges Aligning the printheadSupported operating systems Using the printer softwareInstalling the printer software Launching the Print dialog Using the Windows printer softwareUsing the Macintosh printer software Software installed during printer installationAccessing Web links For colorful and high‑coverage documents Size Recommended paper Weight Set paper type toPrinting Recommended paper brandsFor Windows users Printing using advanced color optionsPrinting a document Printing on both sides of the paper duplexing automaticallyWindows Canceling print jobsPrinting photos from a memory card or flash drive Printing documents from a memory card or flash driveApple Inc What is LexPrint?Printing from a mobile device Supported printersTips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Tips for scanning ScanningScanning to a local computer Scanning to a network folderEnter the necessary information, and then click Add Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Scanning Navigate to either of the followingDo one or more of the following Canceling scan jobsTips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Setup 1 Printer is connected directly to a cable modemTips for this setup Scenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set your fax name and fax numberCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Tips Receiving faxes automaticallyReceiving faxes manually Using the Wireless Setup Utility Windows only Wireless networkingInformation you will need during wireless setup Installing the printer on a wireless networkUsing the Wireless Setup Assistant Macintosh only What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Personal Identification Number PIN Method Understanding the home Using the Embedded Web ServerAccessing the Embedded Web Server Customizing printer settingsTransfer Protocol Secure Https connection Setup UsedCreating a shortcut Launching the shortcuts page using the printer softwareWhat are shortcuts? Getting startedUsing shortcuts on the printer Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrint job does not print or is missing pages Software did not installRecovering the security PIN of the printer Reconnect the Printer Power SupplyCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot receive faxes Cannot run the fax software Wireless troubleshootingWireless troubleshooting checklist Printing a network setupLocating the printer IP address Cannot print over wireless networkFrom the Apple menu, navigate to either of the following For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.5 or laterFor Macintosh users Make Sure the Wireless Port is SelectedTry one or more of the following For Windows usersCannot print to the network printer Ethernet network troubleshootingMake Sure Bidirectional Communication is Enabled Lexmark International, Inc All rights reserved Edition noticeTrademarks OctoberBin extender location IndexIndex
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PRO4000, PRO4000C specifications

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