Lexmark PRO4000C manual Cannot print over wireless network, Locating the printer IP address

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Troubleshooting

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Locating the printer IP address

•You can locate the printer IP address by viewing the printer network setup page. See the User's Guide on the software installation CD for more information on printing a network setup page.

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then try one or more of the following:

TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.

DISCONNECT FROM YOUR VPN SESSION

When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session, and then try printing again.

MAKE SURE DEMO MODE IS TURNED OFF

Select printer features are not available when Demo Mode is turned on.

From the printer control panel, navigate to:

> Setup > OK > Demo Mode > OK > Off > OK

CHECK YOUR WEP KEY OR WPA PASSPHRASE

If your access point is using WEP security, then the WEP key should be:

•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase should be:

•Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.

Note: If you do not know this information, then see the documentation that came with the access point, or contact your system support person.

CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box, Freebox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.

If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your internet service provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.

CHECK YOUR ADVANCED SECURITY SETTINGS

•If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.

•If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

•See if you have access to the Internet by opening your Web browser and accessing any site.

•If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

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Contents Pro4000 Series Quick Reference Guide OctoberImportant safety information Contents What are shortcuts? About your printer Finding information about the printerMinimizing your printers environmental impact Printer modelsPrinter features Setting up the printerAbout your printer Page Page Set the time, and then press OK Set the time zone, and then press OKClose the ink cartridge access door About your printer To add a space, press the numberUnderstanding the parts of the printer UseAutomatic Document PictBridge and USBConnect the printer to the power cord Duplex unit Access paper jamsAccess the phone line to send and receive faxes From Tray 2 for certain types of print jobsUsing the printer control panel Using memory cards and flash drives Using a memory card or flash drive with the printerSupported memory cards and file types Check the Ethernet connection of your printerInserting a memory card Inserting a flash driveOpen the ink cartridge access door Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesCleaning the printhead nozzles Maintaining ink cartridgesAligning the printhead Moving the printer to another locationSupported operating systems Using the printer softwareInstalling the printer software Using the Windows printer software Using the Macintosh printer softwareSoftware installed during printer installation Launching the Print dialogAccessing Web links Size Recommended paper Weight Set paper type to PrintingRecommended paper brands For colorful and high‑coverage documentsPrinting using advanced color options Printing a documentPrinting on both sides of the paper duplexing automatically For Windows usersCanceling print jobs Printing photos from a memory card or flash drivePrinting documents from a memory card or flash drive WindowsWhat is LexPrint? Printing from a mobile deviceSupported printers Apple IncCopying Making copiesMaking a two‑sided duplex copy automatically Tips for copyingCanceling copy jobs Scanning Scanning to a local computerScanning to a network folder Tips for scanningScanning directly to e‑mail using the printer software Scanning to a flash drive or memory cardScanning Navigate to either of the following Enter the necessary information, and then click AddCanceling scan jobs Do one or more of the followingCanceling an e‑mail Setting up the e-mail functionSending e-mail Tips for e‑mailingSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Setup 1 Printer is connected directly to a cable modemTips for this setup Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallyCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Tips Receiving faxes automaticallyReceiving faxes manually Wireless networking Information you will need during wireless setupInstalling the printer on a wireless network Using the Wireless Setup Utility Windows onlyUsing the Wireless Setup Assistant Macintosh only What is Wi‑Fi Protected Setup?Configuring Wi‑Fi Protected Setup manually USE the Personal Identification Number PIN Method Using the Embedded Web Server Accessing the Embedded Web ServerCustomizing printer settings Understanding the homeSetup Used Transfer Protocol Secure Https connectionLaunching the shortcuts page using the printer software What are shortcuts?Getting started Creating a shortcutUsing shortcuts on the printer Troubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootSoftware did not install Recovering the security PIN of the printerReconnect the Printer Power Supply Print job does not print or is missing pagesPrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USBFax troubleshooting Fax troubleshooting checklistConnection checklist Cannot send faxesCannot receive faxes Wireless troubleshooting Wireless troubleshooting checklistPrinting a network setup Cannot run the fax softwareCannot print over wireless network Locating the printer IP addressFor Macintosh users with an access point For Macintosh users with an AirPort base stationMac OS X version 10.5 or later From the Apple menu, navigate to either of the followingMake Sure the Wireless Port is Selected Try one or more of the followingFor Windows users For Macintosh usersCannot print to the network printer Ethernet network troubleshootingMake Sure Bidirectional Communication is Enabled Edition notice TrademarksOctober Lexmark International, Inc All rights reservedBin extender location IndexIndex
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PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

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In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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