Lexmark PRO4000C manual Try one or more of the following, For Windows users, For Macintosh users

Page 58

Troubleshooting

58

“Communication not available” message appears when printing wirelessly

Try one or more of the following:

MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK

If you are using a laptop and have power saving settings enabled, then you may see the ”Communication not available” message on your computer screen when you attempt to print wirelessly. This can occur if the laptop hard drive has powered down.

If you see this message, then wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reconnect to the wireless network.

If you see this message again after you have waited long enough for the printer and the laptop to connect to the network, then there may be a problem with your wireless network.

Make sure that the laptop and printer have both received IP addresses:

For Windows users

1Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type cmd > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type cmd.

cPress Enter, or click OK.

2Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1From the Apple menu, navigate to: About This Mac > More Info

2From the Contents pane, choose Network.

3If you are connected over a wireless network, then choose AirPort from the Active Services list. The Router entry is typically the access point.

Locating the printer IP address

•From the printer, print a network setup page. In the TCP/IP section, look for Address.

•View the printer settings.

From the printer control panel, navigate to either of the following:

– > Setup > OK > Network Setup > OK > Wireless 802.11 b/g/n > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

– > Setup > OK > Network Setup > OK > Ethernet 10/100 > OK > Network Connection Setup > OK > TCP/IP > OK > IP Address > OK

If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255), then do the following:

1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2Turn on the device, and then check the IP addresses again.

If the printer or the laptop still does not receive a valid IP address, then there is a problem with your wireless network. Try the following:

•Make sure your access point (wireless router) is turned on and is working.

•Remove any objects that could be blocking the signal.

•Temporarily turn off any unnecessary wireless devices on your network and pause any

network‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time.

•Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.

If the printer and computer have valid IP addresses and the network is operating correctly, then continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Note: This solution applies to Windows users only.

1Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type control printers.

cPress Enter, or click OK.

2Right‑click the printer, and then select Printer properties (for Windows 7 or later) or Properties (earlier versions).

3Click the Ports tab, and then locate the selected port.

The selected port has a check mark beside it in the Port column.

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Contents Pro4000 Series Quick Reference Guide OctoberImportant safety information Contents What are shortcuts? Minimizing your printers environmental impact About your printerFinding information about the printer Printer modelsPrinter features Setting up the printerAbout your printer Page Page Set the time, and then press OK Set the time zone, and then press OKClose the ink cartridge access door About your printer To add a space, press the numberAutomatic Document Understanding the parts of the printerUse PictBridge and USBAccess the phone line to send and receive faxes Connect the printer to the power cord Duplex unitAccess paper jams From Tray 2 for certain types of print jobsUsing the printer control panel Supported memory cards and file types Using memory cards and flash drivesUsing a memory card or flash drive with the printer Check the Ethernet connection of your printerInserting a memory card Inserting a flash driveOrdering ink cartridges Open the ink cartridge access doorOrdering and replacing supplies Replacing ink cartridgesAligning the printhead Cleaning the printhead nozzlesMaintaining ink cartridges Moving the printer to another locationInstalling the printer software Using the printer softwareSupported operating systems Software installed during printer installation Using the Windows printer softwareUsing the Macintosh printer software Launching the Print dialogAccessing Web links Recommended paper brands Size Recommended paper Weight Set paper type toPrinting For colorful and high‑coverage documentsPrinting on both sides of the paper duplexing automatically Printing using advanced color optionsPrinting a document For Windows usersPrinting documents from a memory card or flash drive Canceling print jobsPrinting photos from a memory card or flash drive WindowsSupported printers What is LexPrint?Printing from a mobile device Apple IncMaking a two‑sided duplex copy automatically CopyingMaking copies Tips for copyingCanceling copy jobs Scanning to a network folder ScanningScanning to a local computer Tips for scanningScanning Navigate to either of the following Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Enter the necessary information, and then click AddCanceling scan jobs Do one or more of the followingSending e-mail Canceling an e‑mailSetting up the e-mail function Tips for e‑mailingConnect the printer to the telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTips for this setup Setup 1 Printer is connected directly to a cable modemTo connect Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Set your fax name and fax number Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set the printer to receive faxes automatically or manuallySet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Receiving faxes automaticallyTips Installing the printer on a wireless network Wireless networkingInformation you will need during wireless setup Using the Wireless Setup Utility Windows onlyConfiguring Wi‑Fi Protected Setup manually What is Wi‑Fi Protected Setup?Using the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Customizing printer settings Using the Embedded Web ServerAccessing the Embedded Web Server Understanding the homeSetup Used Transfer Protocol Secure Https connectionGetting started Launching the shortcuts page using the printer softwareWhat are shortcuts? Creating a shortcutUsing shortcuts on the printer Setup troubleshooting TroubleshootingIf Troubleshooting does not solve your problem Before you troubleshootReconnect the Printer Power Supply Software did not installRecovering the security PIN of the printer Print job does not print or is missing pagesCannot delete documents from the print queue Printer is printing blank pagesPrinter is busy or does not respond Cannot print through USBConnection checklist Fax troubleshootingFax troubleshooting checklist Cannot send faxesCannot receive faxes Printing a network setup Wireless troubleshootingWireless troubleshooting checklist Cannot run the fax softwareCannot print over wireless network Locating the printer IP addressMac OS X version 10.5 or later For Macintosh users with an access pointFor Macintosh users with an AirPort base station From the Apple menu, navigate to either of the followingFor Windows users Make Sure the Wireless Port is SelectedTry one or more of the following For Macintosh usersMake Sure Bidirectional Communication is Enabled Ethernet network troubleshootingCannot print to the network printer October Edition noticeTrademarks Lexmark International, Inc All rights reservedIndex IndexBin extender location
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PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

Another significant technology integrated into these printers is Lexmark’s Unison toner system. This system not only promotes consistent print quality but also simplifies the replacement process. The toners are designed to yield a high number of pages, reducing the frequency of changes and, consequently, the overall cost of ownership.

In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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