Lexmark PRO4000 Wireless troubleshooting, Cannot run the fax software, Printing a network setup

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Troubleshooting

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Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in the fax software.

MAKE SURE A FAX DRIVER IS INSTALLED

The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on installing these drivers, see the Software and Documentation CD.

MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.

Wireless troubleshooting

If you are having trouble setting up your printer on a network, then print a network setup page, and then see the comprehensive User's Guide available on the Software and Documentation CD.

Also, make sure to check the network indicator lights to verify the connection status of the printer. For more information on the location of the network indicator lights, see“Using the printer control panel” on page 14.

Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

•The printer, the computer, and the access point (wireless router) are all plugged in and turned on.

•The wireless network is working properly.

Try accessing other computers on your wireless network.

If your network has Internet access, then try connecting to the Internet over a wireless connection.

•Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

•Your WEP key or WPA passphrase is correct (if your network is secure). Log on to the access point and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.

If you are not sure if your security information is correct, then run the wireless setup again.

•The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router).

•The Wi‑Fi indicator is green and successfully connected.

•The printer driver is installed on the computer from which you are performing a task.

•The correct printer port is selected.

•The computer and printer are both connected to the same wireless network.

•The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.

Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete.

Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

Printing a network setup page

A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer.

1Load plain paper.

2From the printer control panel, navigate to:

> Setup > OK > Network Setup > OK > Print Network Setup Page > OK

Locating IP addresses

For Windows users

1Open the command window.

In Windows 8

From the Search charm, type run, and then navigate to: Apps list > Run > type cmd > OK

In Windows 7 or earlier

aClick , or click Start and then click Run.

bIn the Start Search or Run dialog, type cmd.

cPress Enter, or click OK.

2Type ipconfig, and then select Go or Enter.

The IP address appears as four sets of numbers separated by periods, such as 123.23.123.123.

For Macintosh users

1From the Apple menu, navigate to: About This Mac > More Info

2From the Contents pane, choose Network.

3If you are connected over a wireless network, then choose AirPort from the Active Services list.

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Contents October Pro4000 Series Quick Reference GuideImportant safety information Contents What are shortcuts? Printer models About your printerFinding information about the printer Minimizing your printers environmental impactSetting up the printer Printer featuresAbout your printer Page Page Set the time zone, and then press OK Set the time, and then press OKAbout your printer To add a space, press the number Close the ink cartridge access doorPictBridge and USB Understanding the parts of the printerUse Automatic DocumentFrom Tray 2 for certain types of print jobs Connect the printer to the power cord Duplex unitAccess paper jams Access the phone line to send and receive faxesUsing the printer control panel Check the Ethernet connection of your printer Using memory cards and flash drivesUsing a memory card or flash drive with the printer Supported memory cards and file typesInserting a flash drive Inserting a memory cardReplacing ink cartridges Open the ink cartridge access doorOrdering and replacing supplies Ordering ink cartridgesMoving the printer to another location Cleaning the printhead nozzlesMaintaining ink cartridges Aligning the printheadInstalling the printer software Using the printer softwareSupported operating systems Launching the Print dialog Using the Windows printer softwareUsing the Macintosh printer software Software installed during printer installationAccessing Web links For colorful and high‑coverage documents Size Recommended paper Weight Set paper type toPrinting Recommended paper brandsFor Windows users Printing using advanced color optionsPrinting a document Printing on both sides of the paper duplexing automaticallyWindows Canceling print jobsPrinting photos from a memory card or flash drive Printing documents from a memory card or flash driveApple Inc What is LexPrint?Printing from a mobile device Supported printersTips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Tips for scanning ScanningScanning to a local computer Scanning to a network folderEnter the necessary information, and then click Add Scanning directly to e‑mail using the printer softwareScanning to a flash drive or memory card Scanning Navigate to either of the followingDo one or more of the following Canceling scan jobsTips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modemTo connect Scenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set your fax name and fax numberSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Receiving faxes automaticallyTips Using the Wireless Setup Utility Windows only Wireless networkingInformation you will need during wireless setup Installing the printer on a wireless networkConfiguring Wi‑Fi Protected Setup manually What is Wi‑Fi Protected Setup?Using the Wireless Setup Assistant Macintosh only USE the Personal Identification Number PIN Method Understanding the home Using the Embedded Web ServerAccessing the Embedded Web Server Customizing printer settingsTransfer Protocol Secure Https connection Setup UsedCreating a shortcut Launching the shortcuts page using the printer softwareWhat are shortcuts? Getting startedUsing shortcuts on the printer Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrint job does not print or is missing pages Software did not installRecovering the security PIN of the printer Reconnect the Printer Power SupplyCannot print through USB Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot send faxes Fax troubleshootingFax troubleshooting checklist Connection checklistCannot receive faxes Cannot run the fax software Wireless troubleshootingWireless troubleshooting checklist Printing a network setupLocating the printer IP address Cannot print over wireless networkFrom the Apple menu, navigate to either of the following For Macintosh users with an access pointFor Macintosh users with an AirPort base station Mac OS X version 10.5 or laterFor Macintosh users Make Sure the Wireless Port is SelectedTry one or more of the following For Windows usersMake Sure Bidirectional Communication is Enabled Ethernet network troubleshootingCannot print to the network printer Lexmark International, Inc All rights reserved Edition noticeTrademarks OctoberIndex IndexBin extender location
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PRO4000, PRO4000C specifications

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In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.
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