Xerox DocuPrint C6 manual Customer Support

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Customer Support

To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer.

If you are unable to solve a DocuPrint C6 problem using this guide or the Printer Driver Online Help, do one of the following:

∙Browse to: http://WWW.XEROX.COM

∙Call the Xerox Customer Support Center at 1-800- TEAM XRX (1-800-832-6979).

Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

Before calling, make sure you have the following information:

∙C6 serial number, which is located next to the parallel port on the back of the printer.

∙C6 software version, which is specified on the About property page.

∙Windows operating system version (Windows 95/98)

∙Amount of memory in your PC.

∙Information about the problem, including the steps taken to create the problem, any error messages, and the expected behavior.

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Contents DocuPrint C6 Inkjet Printer Publication number 701P31015 Customer Support Page Contents Troubleshooting the printer Index Selecting and Ordering SuppliesPage Introduction Safety notes Page Page Page Directions for On-Line Registration Printer RegistrationUnderstanding the Printer’s Features Hardware features Inside view of DocuPrint C6 Printer Rear view of DocuPrint C6 Printer LED Off Control Panel OperationLED On Continuously Printer Error ConditionsLED Blinking Intermittently 0.2 sec On, 1.4 sec Off Feature Specification Printer specificationsFeature Specification System Requirements Recommended Possible Printable area / MarginsPage Accessing printer settings From a Windows software applicationFrom the Printers folder for Windows 95/98 Paper/Output Property CopiesOrientation Print document CollateReverse print OrderSaved settings Print qualitySave As Status Default AllDefaults from the Saved settings DeleteLayout Property Print sheets DefaultsNumber of sheets Print crop marksSelect Sheets Page Multiple-up option None Mirror ImageImageFixä Image Quality Property∙ Fine dither ∙ Quality airbrush ∙ Sharp airbrush Blue RedDocument as is set to Greyscale GreenAbout Property Status Property Information area Cartridge MimicNow printing Percent complete CopyMaintenance Property Change ∙ Previously used print cartridge Clean AlignAlignment Test Pattern if you want to Print the Alignment Test Pattern Checking the documents in the print queue Troubleshooting the printer Cause Suggested Solution Printed document is blank Cause Suggested Solution Draft or Normal Document prints slowlyDocument sent to the printer does not print Front Panel LED is on continuously Page Front Panel LED is blinking intermittently Front Panel LED is blinking slowlyPrint is blurry or jagged vertical lines appear Printed image is clipped or off the edge of the media Cause Suggested Solution Cause Suggested Solution To Draft Print is faint or missingInk is smeared on the printed pages Print quality of transparencies is poor Color variations appear in large areas of color Paper is not feeding properly Paper does not stack neatly in the paper output shelf Packing the printer for return to a Service Center Printer Page Selecting and Ordering Supplies Cartridges and print heads Selecting plain paperDescription Reorder Number Selecting specialty print media Paper weightsSelecting envelopes Selecting labelsSelecting transparencies Selecting banner paperIndex