Cisco Systems SMTP manual To Check the Profile of an Invited User

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Chapter 5 Troubleshooting

Resolving Meeting Notification Problems

To Check the Profile of an Invited User

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 In the Attributes column, scroll down to the Receiving Notifications area and verify that the parameters are set to allow users to receive notifications.

Step 5 Verify that the Preferred Delivery Method parameter is set to E-Mail.

Step 6 Verify that the e-mail address in the E-Mail Address field is correct for the user.

Check the profile of the meeting scheduler by doing the following procedure.

To Check the Profile of the Meeting Scheduler

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Schedule.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 Locate the Sending Notifications area and verify that the “Enabled for this Meeting” parameter is set to Yes.

Check the Participant Notification Status window by doing the following procedure.

To Check the Participant Notification Status Window

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > Configure.

Step 3 Locate the User Information section and click User Profiles > Query.

Step 4 In the Notification Status window, check to see that notifications are queued for delivery and sent by the Cisco Unified MeetingPlace SMTP E-Mail Gateway.

Check the system notification queue status by doing the following procedure.

To Check the System Notification Queue Status

Step 1 Log in to MeetingTime.

Step 2 Click File > Open Register Book > System.

Step 3 Click Notification Queue Status > Execute to open the Server Notification Status window.

Step 4 To verify that notifications have been queued for delivery, click the entry for which you want to view the status. The status information appears in the Disposition pane.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

	OL-11018-01	5-3

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Contents Text Part Number OL-11018-01 Corporate HeadquartersCopyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S Troubleshooting Purpose AudienceNaming Conventions Documentation Conventions Term DefinitionConvention Description Cisco.com Ordering Documentation Documentation FeedbackCisco Product Security Overview Product Documentation DVDFor Emergencies only security-alert@cisco.com Reporting Security Problems in Cisco ProductsSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Definitions of Service Request SeverityXii How E-Mail Notification Works Introducing Cisco Unified MeetingPlace Smtp E-Mail GatewayOL-11018-01 Preparing for the Installation Installing Cisco Unified MeetingPlace Smtp E-Mail GatewayInstalling the Cisco Unified MeetingPlace Gateway SIM To Install the Cisco Unified MeetingPlace Gateway SIMDescription Value Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Right-clickMeetingPlace Notification Gateway and choose Stop To Uninstall Cisco Unified MeetingPlace Smtp E-Mail Gateway Uninstalling Cisco Unified MeetingPlace Smtp E-Mail GatewayA P T E R Element Description Understanding the Configuring the E-Mail Gateway Dialog BoxSetting E-Mail Notification Parameters Understanding the Notifications Dialog Box To Set E-Mail Notification ParametersElement Element Description 3describes the elements in the Gateway SIM MeetingPlace Server Entry Dialog Box Elements OL-11018-01 About Notification Templates Customizing Meeting NotificationsHow to Customize a Notification Template Accessing Notification TemplatesTo Access a Notification Template Modifying the Content of a Notification Template Identifying Notification TemplatesAbout Tags Tag Purpose To Edit a Notification TemplateClosest to your location How to Add Access Information in MeetingTimeActivating Notification About Meeting Schedules To Add Instruction InformationTo Add an Alternate Phone Number Click File Open Register Book Configure OL-11018-01 To Start the Eventlog Resolving Connectivity ProblemsResolving Attend Link Problems Resolving Meeting Notification ProblemsTo Verify That Windows Services Are Running To Check the System Notification Queue Status To Check the Profile of an Invited UserTo Check the Profile of the Meeting Scheduler To Check the Participant Notification Status WindowTo Verify Mailbox Mapping Resolving Notification Language ProblemsTo Set the Profile of a User to a Preferred Time Zone Resolving Notification Time Zone ProblemsTo Set the Profile of a User to Receive Attachments Resolving Problems with Meeting AttachmentsTag Description Tags You Can Use in Notification TemplatesAppendix a Tags You Can Use in Notification Templates Tag Description Language Mapping D E IN-2