Cisco Systems SMTP manual Troubleshooting

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Contents

C H A P T E R 4

C H A P T E R 5

A P P E N D I X A

I N D E X

Understanding the Configuring the E-Mail Gateway Dialog Box					3-2
Setting E-Mail Notification Parameters		3-3
Understanding the Notifications Dialog Box				3-4
Changing the Cisco Unified MeetingPlace Gateway SIM Configuration					3-5
Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog
Box 3-6
Customizing Meeting Notifications	4-1
About Notification Templates 4-1
How to Customize a Notification Template			4-2
Accessing Notification Templates		4-2
Identifying Notification Templates		4-3
Modifying the Content of a Notification Template 4-3
How to Add Access Information in MeetingTime				4-5
Activating Notification About Meeting Schedules				4-6
Troubleshooting 5-1
Resolving Connectivity Problems	5-1
Resolving Attend Link Problems	5-2
Resolving Meeting Notification Problems		5-2
Resolving Notification Language Problems			5-4
Resolving Notification Time Zone Problems			5-5
Resolving Problems with Meeting Attachments				5-6
Tags You Can Use in Notification Templates			A-1

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

	iv	OL-11018-01

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Contents Corporate Headquarters Text Part Number OL-11018-01Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S Troubleshooting Audience PurposeNaming Conventions Term Definition Documentation ConventionsConvention Description Cisco.com Documentation Feedback Cisco Product Security OverviewProduct Documentation DVD Ordering DocumentationReporting Security Problems in Cisco Products For Emergencies only security-alert@cisco.comObtaining Technical Assistance Submitting a Service RequestCisco Technical Support & Documentation Website Definitions of Service Request Severity Obtaining Additional Publications and InformationXii Introducing Cisco Unified MeetingPlace Smtp E-Mail Gateway How E-Mail Notification WorksOL-11018-01 Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Preparing for the InstallationTo Install the Cisco Unified MeetingPlace Gateway SIM Installing the Cisco Unified MeetingPlace Gateway SIMDescription Value Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Right-clickMeetingPlace Notification Gateway and choose Stop Uninstalling Cisco Unified MeetingPlace Smtp E-Mail Gateway To Uninstall Cisco Unified MeetingPlace Smtp E-Mail GatewayA P T E R Understanding the Configuring the E-Mail Gateway Dialog Box Element DescriptionSetting E-Mail Notification Parameters To Set E-Mail Notification Parameters Understanding the Notifications Dialog BoxElement Element Description 3describes the elements in the Gateway SIM MeetingPlace Server Entry Dialog Box Elements OL-11018-01 Customizing Meeting Notifications About Notification TemplatesAccessing Notification Templates How to Customize a Notification TemplateTo Access a Notification Template Identifying Notification Templates Modifying the Content of a Notification TemplateAbout Tags To Edit a Notification Template Tag PurposeHow to Add Access Information in MeetingTime Closest to your locationTo Add Instruction Information Activating Notification About Meeting SchedulesTo Add an Alternate Phone Number Click File Open Register Book Configure OL-11018-01 Resolving Connectivity Problems To Start the EventlogResolving Meeting Notification Problems Resolving Attend Link ProblemsTo Verify That Windows Services Are Running To Check the Profile of an Invited User To Check the Profile of the Meeting SchedulerTo Check the Participant Notification Status Window To Check the System Notification Queue StatusResolving Notification Language Problems To Verify Mailbox MappingResolving Notification Time Zone Problems To Set the Profile of a User to a Preferred Time ZoneResolving Problems with Meeting Attachments To Set the Profile of a User to Receive AttachmentsTags You Can Use in Notification Templates Tag DescriptionAppendix a Tags You Can Use in Notification Templates Tag Description Language Mapping D E IN-2