Cisco Systems SMTP manual Obtaining Technical Assistance, Submitting a Service Request

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

 

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Contents Corporate Headquarters Text Part Number OL-11018-01Copyright 2004-2006 Cisco Systems, Inc. All rights reserved N T E N T S Troubleshooting Audience PurposeNaming Conventions Term Definition Documentation ConventionsConvention Description Cisco.com Product Documentation DVD Documentation FeedbackCisco Product Security Overview Ordering DocumentationReporting Security Problems in Cisco Products For Emergencies only security-alert@cisco.comObtaining Technical Assistance Submitting a Service RequestCisco Technical Support & Documentation Website Definitions of Service Request Severity Obtaining Additional Publications and InformationXii Introducing Cisco Unified MeetingPlace Smtp E-Mail Gateway How E-Mail Notification WorksOL-11018-01 Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Preparing for the InstallationTo Install the Cisco Unified MeetingPlace Gateway SIM Installing the Cisco Unified MeetingPlace Gateway SIMDescription Value Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Installing Cisco Unified MeetingPlace Smtp E-Mail Gateway Right-clickMeetingPlace Notification Gateway and choose Stop Uninstalling Cisco Unified MeetingPlace Smtp E-Mail Gateway To Uninstall Cisco Unified MeetingPlace Smtp E-Mail GatewayA P T E R Understanding the Configuring the E-Mail Gateway Dialog Box Element DescriptionSetting E-Mail Notification Parameters To Set E-Mail Notification Parameters Understanding the Notifications Dialog BoxElement Element Description 3describes the elements in the Gateway SIM MeetingPlace Server Entry Dialog Box Elements OL-11018-01 Customizing Meeting Notifications About Notification TemplatesAccessing Notification Templates How to Customize a Notification TemplateTo Access a Notification Template Identifying Notification Templates Modifying the Content of a Notification TemplateAbout Tags To Edit a Notification Template Tag PurposeHow to Add Access Information in MeetingTime Closest to your locationTo Add Instruction Information Activating Notification About Meeting SchedulesTo Add an Alternate Phone Number Click File Open Register Book Configure OL-11018-01 Resolving Connectivity Problems To Start the EventlogResolving Meeting Notification Problems Resolving Attend Link ProblemsTo Verify That Windows Services Are Running To Check the Participant Notification Status Window To Check the Profile of an Invited UserTo Check the Profile of the Meeting Scheduler To Check the System Notification Queue StatusResolving Notification Language Problems To Verify Mailbox MappingResolving Notification Time Zone Problems To Set the Profile of a User to a Preferred Time ZoneResolving Problems with Meeting Attachments To Set the Profile of a User to Receive AttachmentsTags You Can Use in Notification Templates Tag DescriptionAppendix a Tags You Can Use in Notification Templates Tag Description Language Mapping D E IN-2
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