Paradyne 8546, 8540 manual Troubleshooting and Diagnostics

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HotWire DSLAM System Description

Troubleshooting and Diagnostics

The HotWire DSLAM system provides diagnostic submenu options that:

HDisplay selftest results for CPU, memories, and ports

HPerform ping tests and display results

HShow major and minor alarms

HDisplay or clear system error logs

HEnable or disable the A/B power supply alarm

HPerform a trace route to an IP address to display a list of intermediate nodes to the destination

HRun a nondisruptive packet echo test over the DSL line to an RTU

NOTE:

You must have administrator permission to perform most of the troubleshooting and diagnostic activities. However, you can run non-disruptive tests as a user with operator permission. For more information about troubleshooting and diagnostics, see Chapter 8, Diagnostics and Troubleshooting.

1-6

November 1997

8000-A2-GB20-20

Image 16

Contents Hotwire Dslam for 8540 and 8546 DSL Cards Copyright 1997 Paradyne Corporation All rights reserved Contents Initial Setup Instructions DSL Card Configuration Diagnostics and Troubleshooting Static Route Warning Messages Glossary Index About This Guide Document Purpose and Intended AudienceDocument Summary Section DescriptionProduct-Related Documents Section DescriptionHotWire Dslam System Description What is the HotWire DSLAM?Network Service Provider Central Office CO HotWire Dslam ComponentsCustomer Premises CP One Management Communications Controller MCC card Levels of Access FeaturesHotWire Dslam Software Functionality Configuring the System Monitoring the SystemTroubleshooting and Diagnostics HotWire Menus and Screens OverviewComponents of a HotWire Menu Menu and Screen FormatsComponents of a HotWire Screen HotWire 8800 MCC 8000 Commonly Used Navigation Keys Keys DefinitionHotWire Menus a Hierarchical View HotWire Chassis Main MenuHotWire ± MCC Menu HotWire-MCCDiagnostics ApplicationsConfiguration Ports UsersCard Status InterfacesPhysical Layer MonitoringNetwork Protocol HotWire ± DSL Menu Ports IP Router Dhcp RelayCard/CPE Status PPP StatsReviewing the Levels of Access Operator Login ScreenCard Selection Screen Position Display DescriptionAccessing the HotWire ± MCC Menu ProcedureManually Logging Off Exiting From the SystemAutomatically Logging Off Initial Setup Instructions Accessing the System for the First TimeInitial Setup Instructions Additional Setup Instructions Chassis Information Screen Whats Next?Field Input Description Configuring the HotWire Dslam Port Naming ConventionConfiguring MCC Cards, DSL Cards, and RTUs For the Management Domain See Perform taskFor each Service Domain See Perform task DCE Manager Server 10BT DCE Manager RouterMCC Card DSL CardService Domain ISP RouterSetting Time and Date Screen Field Description InputAssigning IP Addresses to the Backplane on the MCC Card NetAssigning IP Addresses to the DSL Cards on the MCC Card Select Configuration → Snmp → Communities/Traps A-F-D Creating the Default Route Select Configuration → IP Router→ StaticRoutes A-E-AResetting the MCC Card Selecting a DSL Card to ConfigureConfiguring 5446 RTU IP Host Addresses on the 8546 DSL Card HostConfiguring a Static Route to an NMS on each DSL Card Select Configuration → IP Router → StaticRoutes A-E-AAssigning IP Addresses to the DSL Card LAN Resetting the DSL Card Configuring Static Routes to End Users on each DSL Card Configuring Dhcp Relay Agent dynamic addressing Creating Default Route or Source Route on the DSL MCC Card Configuration MCC Configuration Card Status ScreensCard Status Menu Options 1 DNS Setup Configure DNSCard Info System Information Card Status Menu Options 2 Card Reset Reset System Card Status Menu Options 3Download Code Download Code and Apply Download Apply DownloadMCC Configuration Ports Screens Reserved for Future Use MCC Configuration Interfaces ScreensInterfaces Menu Options 1 General InterfacesInterfaces Menu Options 2 IP NetworkBase Subnet Mask ± nnn.nnn.nnn.nnn format Input Filter ± Optional Output Filter ± OptionalUsers Configure Account MCC Configuration Users ScreensUsers Menu Options MCC Configuration IP Router Screens IP Router Menu Options 1Static Routes Martian NetworksIP Router Menu Options 2 Filter TableIP Router Filters IP Filter Configuration Delete Rule ± Yes/No Go to Rule Number ± Default =IP Router Menu Options 3 Destination Address ± nnn.nnn.nnn.nnn formatIP Router Menu Options 4 Parameters aIP Address/Host Name ± nnn.nnn.nnn.nnn format Delete Entry Delete ARP Entry CMCC Configuration Snmp Screens Snmp Menu Options 1Security Snmp Security Logical Entities Snmp Logical EntitiesSnmp Menu Options 2 Communities/Traps Snmp Communities/TrapsMCC DSL Cards Screen DSL OptionsDSL Card Configuration DSL Configuration Card Status ScreensCard Status Options 1 Card Status Options 2 Card Status Options 3 Card Status Menu Options 4 DSL Configuration Ports Screens Ports Options 1Ethernet Port DSL Ports DSL ParametersPorts Options 2 DSL Configuration Interfaces Screens Interfaces Options 1Interfaces Options 2 Echo Policy Default = Interfaces Options 3Negotiate Options Link OptionsDSL Configuration Users Screens Users OptionsDSL Configuration IP Router Screens IP Router Options 1IP Router Options 2 IP Router Options 3 Delete Rule ± Yes/No Go to Next Rule ± Yes/NoIP Router Options 4 Delete ARP Entry Delete ARP EntryCDSL Configuration Snmp Screens Snmp Options 1Snmp Options 2 DSL Configuration Dhcp Relay Screens Dhcp Relay Options Domain NamesServers 1±8 and Servers 9±16 B or C Servers 1±8 BRTU Information DSL Configuration RTU ScreensRTU Information Monitoring the HotWire Dslam MCC Monitoring Menu TreeMCC Monitoring Card Status Screens Login HistoryCard Info General Card Information MCC Monitoring Physical Layer Screens Physical Layer Options 1Syslog Active List Active Ports ListEther Statistics Ethernet Statistics Physical Layer Options 2Hdlc Bus Stats Hdlc Bus Statistics MCC Monitoring Interfaces Screens Interfaces OptionsActive List Active Interfaces List Status Interface StatusNetwork Protocol Options 1 MCC Network Protocol ScreensSocket Statistics Network Protocol Options 2 UDP StatisticsNetwork Protocol Options 3 TCP Data Stats TCP StatisticsTCP Connection Statistics Network Protocol Options 4IP Statistics Icmp Statistics Icmp Packet Statistics Network Protocol Options 5Snmp Statistics Network Protocol Options 6 Snmp Authentication StatisticsHdlc Stats Hdlc Statistics Routing Table MCC IP Router ScreensRouting Table Screen Routing Information Window ARP TableDSL Monitoring Menu Tree DSL Monitoring Card Status ScreensCard Status Options DSL Monitoring Physical Layer Screens Physical Layer Options 2 Physical Layer Options 3 DSL Link Perf DSL Link Performance Summary Physical Layer Options 4DSL Perf Stats DSL Performance Stats Physical Layer Options 5 DSL Error StatsDSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens DSL Network Protocol Screens Network Protocol Options 2 TCP Data Stats TCP Data Statistics Network Protocol Options 4 Network Protocol Options 5 Hdlc Statistics Hdlc Statistics Network Protocol Options 7 PPP Stats General H aLCP Stats PPP H B Ipcp General Stats PPP H CDSL IP Router Screens 10. IP Router Options 110. IP Router Options 2 Routing Table Routing Information Window10. IP Router Options 3 11. RTU Information Diagnostics and Troubleshooting Applications ScreensApplications Options Ping MCC and DSLTraceRoute Telnet MCC Card onlyDiagnostic Screens Diagnostics Options Alarms Card AlarmsSelftest Packet Echo TestTroubleshooting Model # M R D U X XChecking Alarms Major Alarms 1 Failure Type ActionMajor Alarms 2 Failure Type Action Ethernet port 1. Check cable connections to the DslamMargin Minor Alarms 1 Failure Type ActionThreshold Failure Type Action Error RateLink Down Network Problems Slow Performance Excessive CollisionsNo Snmp Connection Established Filters Not WorkingNo PPP Traffic IP Routing ProblemsNo Response at Start Up Large Number of Traps System Does Not Recognize New DSL CardsCannot Communicate with Interface Unexpected Subnet Data Cannot Upload Configurations to a Unix ServerCannot Communicate with 5446 RTU from MCC Card MCC User Accounts For Telnet Terminal Access to MCC Card Reboot Card MCC DSL User AccountsReboot Card DSL Checklist for Setting Up Snmp Features Setting Up Snmp FeaturesMCC Snmp Community Strings and Authentication Failure Trap Management System Source Validation for MCCDSL Snmp Community Strings and Authentication Failure Trap Enable DSL Port TrapsEnable/Disable Endpoint Security to 5446 RTU Management System Source Validation for DSL cardsDownload Code Download Code and ApplyScenario One Fully Operational System Apply Download Scenario Two Download Only SystemNavigation Keys Traps Event Trap Class CommentTraps Traps MCC card sends the following traps Standard Traps RTU Related TrapsEnterprise-Specific Traps Accessing 5446 RTU MIBs RTU SetupRTU Overview IP Injection Tool Network Management SystemsMIB Browser Techniques IP Injection MIB OIDUsing the null entry RTU IP Configuration Table IP and Device MIBs SupportedAdditional pdn-common MIBs Supported ± MaskStatic Route Warning Messages Message MeaningGlossary Ethernet Ethernet AddressFilter Gateway addressMargin MCC CardMultiplex PacketRouter Routing TableS1b S1cIndex NumbersIN-2 IN-3

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