Paradyne 8546, 8540 manual Diagnostics and Troubleshooting

Page 6

Contents

8Diagnostics and Troubleshooting

H	Applications Screens	8-1
H	Diagnostic Screens	8-3
H	Troubleshooting	8-5
	Checking Alarms	8-6
	Major Alarms	8-6
	Minor Alarms	8-8
H	Network Problems	8-10
	Slow Performance	8-11
	Excessive Collisions	8-11
	No SNMP Connection Established	8-12
	Filters Not Working	8-12
	IP Routing Problems	8-13
	No PPP Traffic	8-13
	No Response at Start Up	8-13
	System Does Not Recognize New DSL Cards	8-14
	Large Number of TRAPS	8-14
	Cannot Communicate with Interface	8-14
	Cannot Upload Configurations to a Unix Server	8-15
	Unexpected Subnet Data	8-15
	Cannot Communicate with 5446 RTU from MCC Card	8-15

AChecklist for Setting Up User Accounts on the MCC and DSL Cards

H Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 H MCC User Accounts (For Telnet Terminal Access to MCC Card) . . . . . . A-1 H Reboot Card (MCC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 H DSL User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 H Reboot Card (DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

BChecklist for Setting Up SNMP Features

H Setting Up SNMP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 MCC SNMP Community Strings and Authentication Failure Trap . . B-1 Management System Source Validation for MCC . . . . . . . . . . . . . . . . B-1 Management System Source Validation for DSL cards . . . . . . . . . . . B-2 DSL SNMP Community Strings and Authentication Failure Trap . . . B-2Enable DSL Port Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Enable/Disable Endpoint Security to 5446 RTU . . . . . . . . . . . . . . . . . . B-2

iv

November 1997

8000-A2-GB20-20

Image 6

Contents Hotwire Dslam for 8540 and 8546 DSL Cards Copyright 1997 Paradyne Corporation All rights reserved Contents Initial Setup Instructions DSL Card Configuration Diagnostics and Troubleshooting Static Route Warning Messages Glossary Index About This Guide Document Purpose and Intended AudienceDocument Summary Section DescriptionProduct-Related Documents Section DescriptionHotWire Dslam System Description What is the HotWire DSLAM?HotWire Dslam Components Network Service Provider Central Office COCustomer Premises CP One Management Communications Controller MCC card Features Levels of AccessHotWire Dslam Software Functionality Configuring the System Monitoring the SystemTroubleshooting and Diagnostics HotWire Menus and Screens OverviewComponents of a HotWire Menu Menu and Screen FormatsComponents of a HotWire Screen HotWire 8800 MCC 8000 Commonly Used Navigation Keys Keys DefinitionHotWire Menus a Hierarchical View HotWire Chassis Main MenuDiagnostics HotWire ± MCC MenuHotWire-MCC ApplicationsCard Status ConfigurationPorts Users InterfacesMonitoring Physical LayerNetwork Protocol HotWire ± DSL Menu Ports IP Router Dhcp RelayCard/CPE Status PPP StatsReviewing the Levels of Access Operator Login ScreenCard Selection Screen Position Display DescriptionAccessing the HotWire ± MCC Menu ProcedureExiting From the System Manually Logging OffAutomatically Logging Off Initial Setup Instructions Accessing the System for the First TimeInitial Setup Instructions Additional Setup Instructions Whats Next? Chassis Information ScreenField Input Description Configuring the HotWire Dslam Port Naming ConventionConfiguring MCC Cards, DSL Cards, and RTUs For the Management Domain See Perform taskFor each Service Domain See Perform task MCC Card DCE ManagerServer 10BT DCE Manager Router DSL CardService Domain ISP RouterSetting Time and Date Screen Field Description InputAssigning IP Addresses to the Backplane on the MCC Card NetAssigning IP Addresses to the DSL Cards on the MCC Card Select Configuration → Snmp → Communities/Traps A-F-D Creating the Default Route Select Configuration → IP Router→ StaticRoutes A-E-AResetting the MCC Card Selecting a DSL Card to ConfigureConfiguring 5446 RTU IP Host Addresses on the 8546 DSL Card HostConfiguring a Static Route to an NMS on each DSL Card Select Configuration → IP Router → StaticRoutes A-E-AAssigning IP Addresses to the DSL Card LAN Resetting the DSL Card Configuring Static Routes to End Users on each DSL Card Configuring Dhcp Relay Agent dynamic addressing Creating Default Route or Source Route on the DSL MCC Card Configuration MCC Configuration Card Status ScreensDNS Setup Configure DNS Card Status Menu Options 1Card Info System Information Card Status Menu Options 2 Download Code Download Code and Apply Download Card Reset Reset SystemCard Status Menu Options 3 Apply DownloadInterfaces Menu Options 1 MCC Configuration Ports Screens Reserved for Future UseMCC Configuration Interfaces Screens General InterfacesBase Subnet Mask ± nnn.nnn.nnn.nnn format Interfaces Menu Options 2IP Network Input Filter ± Optional Output Filter ± OptionalMCC Configuration Users Screens Users Configure AccountUsers Menu Options Static Routes MCC Configuration IP Router ScreensIP Router Menu Options 1 Martian NetworksIP Router Menu Options 2 Filter TableIP Router Menu Options 3 IP Router Filters IP Filter ConfigurationDelete Rule ± Yes/No Go to Rule Number ± Default = Destination Address ± nnn.nnn.nnn.nnn formatIP Address/Host Name ± nnn.nnn.nnn.nnn format IP Router Menu Options 4Parameters a Delete Entry Delete ARP Entry CSecurity Snmp Security MCC Configuration Snmp ScreensSnmp Menu Options 1 Logical Entities Snmp Logical EntitiesSnmp Menu Options 2 Communities/Traps Snmp Communities/TrapsMCC DSL Cards Screen DSL OptionsDSL Card Configuration DSL Configuration Card Status ScreensCard Status Options 1 Card Status Options 2 Card Status Options 3 Card Status Menu Options 4 Ethernet Port DSL Configuration Ports ScreensPorts Options 1 DSL Ports DSL ParametersPorts Options 2 DSL Configuration Interfaces Screens Interfaces Options 1Interfaces Options 2 Negotiate Options Echo Policy Default =Interfaces Options 3 Link OptionsDSL Configuration Users Screens Users OptionsDSL Configuration IP Router Screens IP Router Options 1IP Router Options 2 IP Router Options 3 Delete Rule ± Yes/No Go to Next Rule ± Yes/NoIP Router Options 4 Delete ARP Entry Delete ARP EntryCDSL Configuration Snmp Screens Snmp Options 1Snmp Options 2 DSL Configuration Dhcp Relay Screens Servers 1±8 and Servers 9±16 B or C Dhcp Relay OptionsDomain Names Servers 1±8 BDSL Configuration RTU Screens RTU InformationRTU Information Monitoring the HotWire Dslam MCC Monitoring Menu TreeLogin History MCC Monitoring Card Status ScreensCard Info General Card Information Syslog MCC Monitoring Physical Layer ScreensPhysical Layer Options 1 Active List Active Ports ListPhysical Layer Options 2 Ether Statistics Ethernet StatisticsHdlc Bus Stats Hdlc Bus Statistics Active List Active Interfaces List MCC Monitoring Interfaces ScreensInterfaces Options Status Interface StatusMCC Network Protocol Screens Network Protocol Options 1Socket Statistics Network Protocol Options 2 UDP StatisticsNetwork Protocol Options 3 TCP Data Stats TCP StatisticsNetwork Protocol Options 4 TCP Connection StatisticsIP Statistics Network Protocol Options 5 Icmp Statistics Icmp Packet StatisticsSnmp Statistics Snmp Authentication Statistics Network Protocol Options 6Hdlc Stats Hdlc Statistics MCC IP Router Screens Routing TableRouting Table Screen Routing Information Window ARP TableDSL Monitoring Menu Tree DSL Monitoring Card Status ScreensCard Status Options DSL Monitoring Physical Layer Screens Physical Layer Options 2 Physical Layer Options 3 Physical Layer Options 4 DSL Link Perf DSL Link Performance SummaryDSL Perf Stats DSL Performance Stats DSL Error Stats Physical Layer Options 5DSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens DSL Network Protocol Screens Network Protocol Options 2 TCP Data Stats TCP Data Statistics Network Protocol Options 4 Network Protocol Options 5 Hdlc Statistics Hdlc Statistics LCP Stats PPP H B Network Protocol Options 7PPP Stats General H a Ipcp General Stats PPP H CDSL IP Router Screens 10. IP Router Options 110. IP Router Options 2 Routing Table Routing Information Window10. IP Router Options 3 11. RTU Information Diagnostics and Troubleshooting Applications ScreensTraceRoute Applications OptionsPing MCC and DSL Telnet MCC Card onlyDiagnostic Screens Selftest Diagnostics OptionsAlarms Card Alarms Packet Echo TestTroubleshooting Model # M R D U X XChecking Alarms Major Alarms 1 Failure Type ActionMajor Alarms 2 Failure Type Action Ethernet port 1. Check cable connections to the DslamMinor Alarms 1 Failure Type Action MarginThreshold Error Rate Failure Type ActionLink Down Network Problems Slow Performance Excessive CollisionsNo Snmp Connection Established Filters Not WorkingIP Routing Problems No PPP TrafficNo Response at Start Up System Does Not Recognize New DSL Cards Large Number of TrapsCannot Communicate with Interface Cannot Upload Configurations to a Unix Server Unexpected Subnet DataCannot Communicate with 5446 RTU from MCC Card MCC User Accounts For Telnet Terminal Access to MCC Card Reboot Card MCC DSL User AccountsReboot Card DSL MCC Snmp Community Strings and Authentication Failure Trap Checklist for Setting Up Snmp FeaturesSetting Up Snmp Features Management System Source Validation for MCCEnable/Disable Endpoint Security to 5446 RTU DSL Snmp Community Strings and Authentication Failure TrapEnable DSL Port Traps Management System Source Validation for DSL cardsDownload Code and Apply Download CodeScenario One Fully Operational System Apply Download Scenario Two Download Only SystemNavigation Keys Traps Event Trap Class CommentTraps Traps MCC card sends the following traps RTU Related Traps Standard TrapsEnterprise-Specific Traps RTU Setup Accessing 5446 RTU MIBsRTU Overview IP Injection Tool Network Management SystemsMIB Browser Techniques IP Injection MIB OIDUsing the null entry RTU IP Configuration Table IP and Device MIBs SupportedAdditional pdn-common MIBs Supported ± MaskStatic Route Warning Messages Message MeaningGlossary Filter EthernetEthernet Address Gateway addressMultiplex MarginMCC Card PacketS1b RouterRouting Table S1cIndex NumbersIN-2 IN-3

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