Planar Dome EX manual Summary, Standard Warranty Return Procedure

Standard Warranty

Summary

•Standard 1-year “repair and return” warranty

•Industry-leading 10-year backlight warranty on grayscale displays*

•A 2-year backlight warranty on color displays†

•Typical repair turnaround time of 10 business days

Standard Warranty Return Procedure

As a Planar Standard Warranty customer, you must follow the procedure below if you have a non-functioning Dome EX display. The Planar customer service staff will attempt to correct any minor issues that may be causing the problem. Once Planar has determined that you have a non-functioning product, Planar will arrange for return and repair of the non-functioning product.

1Contact Planar via the web at http://www.planar.com/support. In North America, call (866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by fax to +358 9 420 0200. Have the model number, serial number, and proof-of-purchase available.

2Planar customer service staff will attempt to correct any minor issues that may be causing the problem. If we are unable to correct the problem to your satisfaction, we will issue a Return Material Authorization (RMA).

3You must return the product, as specified, to Planar Systems. Planar will validate the defect, repair the unit, and return the unit to you. The typical turnaround time is 10 business days.

* If, within 10 years of initial purchase, the maximum output of the Dome EX grayscale display is determined by Planar Systems to be less than 300 cd/m2, Planar will repair or replace the display at the its sole discretion.

† If, within 2 years of initial purchase, the maximum output of the Dome E3c

display is determined by Planar Systems to be less than 200 cd/m2, Planar will repair or replace the display at the its sole discretion.