Motorola T1/E1 manual Obtaining Technical Support, Hardware Warranty in U.S

Canopy T1/E1 Multiplexer	September 2004
	T1/E1 Multiplexer FPGA Version 3.4

process, will be submitted for non-binding mediation, prior to initiation of any formal legal process. Cost of mediation will be shared equally. Nothing in this Section will prevent either party from resorting to judicial proceedings, if (i) good faith efforts to resolve the dispute under these procedures have been unsuccessful, (ii) the dispute, claim or controversy involves intellectual property, or (iii) interim relief from a court is necessary to prevent serious and irreparable injury to that party or to others.

General. Illinois law governs this license. The terms of this license are supplemental to any written agreement executed by both parties regarding this subject and the Software Motorola is to license you under it, and supersedes all previous oral or written communications between us regarding the subject except for such executed agreement. It may not be modified or waived except in writing and signed by an officer or other authorized representative of each party. If any provision is held invalid, all other provisions shall remain valid, unless such invalidity would frustrate the purpose of our agreement. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent action in the event of future breaches.

3.8.2Hardware Warranty in U.S.

Motorola U.S. offers a warranty covering a period of one year from the date of purchase by the customer. If a product is found defective during the warranty period, Motorola will repair or replace the product with the same or a similar model, which may be a reconditioned unit, without charge for parts or labor.

IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS, OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.) IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

3.9OBTAINING TECHNICAL SUPPORT

To get information or assistance as soon as possible for problems that you encounter, use the following sequence of action:

1.Search this document, the user manuals that support other modules, and the software release notes of supported releases

a.in the Table of Contents for the topic.

b.in the Adobe Reader® search capability for keywords that apply.2

2.Visit the Canopy systems website at http://www.motorola.com/canopy.

3.Ask your Canopy products supplier to help.

4.View and analyze event logs, error messages, and debug messages to help isolate the problem.

5.Check release notes and verify that all of the Canopy equipment are on the correct software releases per the correct software release notes.

2Reader is a registered trademark of Adobe Systems, Incorporated.

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