NetComm Gateway Series manual IVR Interactive Voice Response

Page 76

IVR (Interactive Voice Response)

The gateway provides a convenient IVR function. Users only need to pick up a handset and enter the function code for the query and setting. A PC is not required.

NOTE: After finishing the settings, make sure the new settings are saved. This is so that the new settings will take effect after the system is restarted.

Instructions

FXS Port:

1.Connected the Gateway to the telephones as required.

2.To access the gateway via IVR, pick up the handset and press ***[password]#. Convert your password to a numerical sequence.The character to number conversion can be acquired from PPPoE Character Conversion Table on page 86.

3.After entering a correct IVR password, you will hear a indication tone which is beep tones about approximate 1 second apart, now the system is in IVR mode. Enter function codes to check or set the gateway configurations.

For example: The factory default IVR access password is “admin”. Enter ***4144534954#, you are now in IVR setting mode, enter a function code to check or configure the gateway. If your password is “1234”, then enter **1234# to enter IVR setting mode.

FXO Port:

1.Connect the Gateway to the PSTN line as required.

2.To access the gateway via IVR, dial the phone number of the FXO Port using an external line. You will hear the instruction “enter value”.

3.Enter the IVR password. The factory default code is “admin”. Enter ***4144534954# as above. You are now in the IVR setting mode. Refer to the IVR Function Table over the page for the query codes.

4.Once the first setting or query has been completed, you will hear the tone indication again . Then use the same procedure to make a second query or setting.

5.Dial 509 to save the settings and wait for about 3 seconds for the confirmation tone. To exit IVR mode, simply hang up the phone.

Example:

àenter the password ***4144534954# (You are now in IVR mode)

àenter 101 (to query IP address of the gateway’s WAN port)

àthe system responds with an IP address

àyou can continue with more settings or queries: enter 111 (to set IP address)

àenter 192*168*1*2 (IP number).

Inquire Current Gateway’s WAN Port IP address

After entering IVR mode, dial 101. The system will repeat the current WAN Port IP address. If the system does not repeat the IP address, it indicates that the Gateway fails to get an IP from DHCP or PPPoE. Please check that the cable connection, account number, and password are correct.

Save Settings

After entering IVR mode, dial 509 (Save Settings). Wait for about 3 seconds and after hearing a confirmation tone “1”, hang up the phone. Please reboot the Gateway to enable the new settings.

76

SmartVoice Gateway(s) User Guide

 

YML832 Rev2

Page 75 Page 77
Image 76
Page 75 Page 77
Contents Reference Guide Contents Important Note To ensure your Gateway complies with Australian StandardsIntroduction Product OverviewBroadband Service VoIP ServiceItems that you will need and things you will need to know Computer/NetworkVoice Features NetComm SmartVoice Gateway FeaturesAdvance Firewall and DoS Protection Configuration & Maintenance Features are only available in models which have FXO ports General SpecificationsNetwork SmartVoice Gateways User Guide YML832 Rev2 Restore the Gateway Rear Panel all modelsInstallation and Applications Connecting your SmartVoice GatewaysGateway Assigned with a Public IP Address Network ConnectionsNetwork requirements Gateway behind a NAT/Firewall Network RequirementsStun client Needs to be set up as either in static IP, DHCP, or PPPoE Telephone Connection Integrating the SmartVoice Gateway with PBXIntegrating the SmartVoice Gateway with PBX Integrating the SmartVoice Gateway with PBX Configuring the Gateway via WEB Browser InstructionsNetwork Settings IP Configuration Setting WAN PortSetting Dynamic IP Dhcp DNS Settings Clone MACLAN interface mode Network Settings LANQoS Settings WAN QoSNAT/DDNS NAT Traversal Ddns ExampleTelephony Settings Prefix Number RulesFXO Line VoIP call in options Hotline FunctionsDescription SIP Settings 164 SmartVoice Gateways User Guide FXS/ FXO Representative number registers to Proxy Each line registers to Proxy independentlyServer Settings Private NetworkPrivate Network Numbers Calling Features Calling Feature InstructionsAdvanced Options Payload Type payload type of RFC2833 Line Settings Flash TimeCodec Settings Fax Settings Drop Inactive Call Digit Map Phone Book Speed Dial Caller Filter Transit Call Control Dialing principle to enable PIN code Gateway a PIN Code * Gateway B NumberLong-Distance Control Table Long Distance Exception TableBusy Tone Cadence Measurement CPT/Cadence SettingsCPT parameters Table CPT Auto Detect Direct Connection to Pstn SmartVoice Gateways User Guide YML832 Rev2 Connected to a PBX Extension Line 36008914 Save Settings Filling in the CPT TableCurrent Status and System Information RTP Packet Summary Stun Inquiry Ping Test Port Filtering IP Filtering MAC Filtering Virtual Server DMZ URL Filter Special Applications DoS Prevention Settings Enable Source IP Blocking Block the IP Backup and Restore Configuration NTP Network Time ProtocolProvision Settings System Operations Save Settings Software Upgrade Logout Configuration Methods Configuring the Gateway via IVRPreparation IVR Interactive Voice Response Inquire Current Gateway’s WAN Port IP addressIVR Functions Table DNS IP address Set/QuerySet/Query Gateway Telephone Number Representative Number IP Configuration Settings WAN port Static IP Settings Adsl PPPoE SettingsPPPoE Account Settings PPPoE Password SettingSave Settings and Restart Select PPPoEPPPoE Character Conversion Table Instruction Dialing and dialed number routing principleDialed Number Processing Flow End Appendix a Glossary 10BASE-TDNS Http NAT TCP VSP Appendix B Cable Information RJ-45 Network PortsStraight-Through Cabling Straight and crossover cable configurationCross-Over Cabling Appendix C Registration and Warranty Information Contact InformationProduct Warranty PO Box 1200, Lane Cove NSW 2066 Australia
Top Page Image Contents