GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Guest Operations | 8 |
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Guest Operations
Guests can schedule wakeup calls for themselves, block unwanted incoming calls, make emergency calls, and retrieve voice and FAX messages from their extensions or from telephones outside of the property. The specific procedures required for each of these features depends on the type of telephone or telephone they are using. Room telephones should be supplied with instructions that apply to them specifically; guests should never have to decide which kind of telephone they have to select the appropriate procedure.
NOTE:
It is the responsibility of the property owner to provide these instructions in something similar to a Guest Services Handbook or on a user card that is placed next to the room telephone. Refer to ‘‘ Guest Operations Artwork’’ on page 76 for some examples of what can be provided to your guests.
Automatic Wakeup
Guests can enter their own wakeup times, but the operation is different depending on whether you have a Speech Synthesizer circuit pack installed in your switch:
■With a Speech Synthesizer circuit pack, guests can enter 1 wakeup call using the voice prompts of the circuit pack.
■If Speech Synthesizer circuit pack is not installed in your switch, guests can enter 1 or 2 wakeup calls using the standard call progress tones to prompt them through the process (for example, dial tone and confirmation tone). For this operation, your switch must have the Dual Wakeup and Wakeup Activation via Tones features enabled.
With Speech Synthesizer
Provide the following procedures to your guests to activate and deactivate a wakeup call.
NOTE:
Guests cannot enter 2 wakeup calls when using the Speech Synthesizer circuit pack. Only attendants can enter 2 wakeup calls with this configuration.