Lucent Technologies 108596560 manual Check-Out

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GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Front Desk Operations	23

Check-Out

When a guest checks out, the room’s status changes to vacant and the room’s telephone controlled restriction changes to Outward Restriction. Outward restriction prevents unauthorized users in the room from making outgoing calls. Check-out also cancels any Wakeup and Do Not Disturb requests and turns off the room telephone’s message waiting lamp.

To check a guest out of the hotel, perform the following:

1.Press the CHECK OUT button.

■The Check Out lamp goes on.

■The following displays:

CHECK OUT - Ext:

2. Enter the room number followed by the # button.

■One of the following displays:

CHECK OUT COMPLETE: MESSAGE LAMP ON

This indicates that there are unopened messages for the guest. Access those messages and give them to the guest before they leave.

CHECK OUT COMPLETE: MESSAGE LAMP OFF

This indicates that there are no messages for the guest.

INVALID EXTENSION - TRY AGAIN

This indicates that you entered the wrong extension. Press the CHECK OUT button to start over.

CHECK OUT: ROOM ALREADY VACANT

This indicates that check-out has already been done for this room.

CHECK OUT FAILED

This indicates that something failed with the check-out procedure. Press the CHECK OUT button to start over.

■The console returns to the normal operating mode.

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Contents Definity Comments Contents Index Purpose About This DocumentConventions OrganizationGuestWorks and Definity ECS Release Product Support Related DocumentsHospitality Services Overview Guest ServicesTelephone Support PMS Integration Flexibility Messaging ServicesGuest Operations Automatic WakeupWith Speech Synthesizer Add Your Wakeup Call Change or Delete Your Wakeup Call With Wakeup Activation Via TonesAdd or Change Your Wakeup Calls Delete Your Wakeup Calls Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeActivate Do Not Disturb Feature Button Deactivate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant BackupCheck-In/Check-Out Check-In Check-Out Station Hunt Before Coverage Suite Check-inAutomatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification PMS Alarms Call Accounting AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Viewing and changing did numbers Automatic selection of did numbers for a guestVoice Messaging Operations Administrative Mailbox on IntuityConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningReports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Printer Reports Log PrinterJournal Schedule Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion