GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
|
Front Desk Operations | 27 |
|
|
User Operation
Wakeup requests can be entered, changed, and canceled from the console or backup telephone. Wakeup announcements can use a standard announcement or can be customized (for example, announcements that play at certain times, or announcements in different languages). See your supervisor for a list of the different announcements.
Single Wakeup
NOTE:
The following procedure presumes that Dual Wakeup, Daily Wakeup, and VIP Wakeup features are not enabled. If any or all of these features are enabled, you will receive additional queries during the procedure.
To add or change a wakeup call, perform the following:
1.Press the AUTO WAKEUP button.
■The Auto Wakeup lamp goes on.
■The following displays:
AUTO WAKEUP - Ext:
2.If you are already on an active call with the guest requiring the wakeup call, the extension number displays automatically. Press the # button to select the displayed extension for wakeup.
If you are not connected to the room requiring wakeup, enter the room number, followed by the # button. (If you make a mistake, press the AUTO WAKEUP button again and start over.)
■The following displays:
AUTO WAKEUP - Ext: <ext> Time:
If a wakeup request already exists for the room, the time field will show the time of the request.
3. Enter the wakeup time in the
■If you entered a time between 13:00 and 00:59, the following displays:
WAKEUP MESSAGE: XXXX
Go on to Step 5.
■If you entered a time between 01:00 and 12:59, the following displays: