Lucent Technologies 108596560 manual Comments

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Copyright 1999, Lucent Technologies

All Rights Reserved

Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call the Lucent Technologies National Customer Care Center support line at 1-800-643-2353. Outside the continental United States, contact your local Lucent Technologies authorized representative.

Federal Communications Commission Statement

Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identi- fied by FCC registration number AS593M-13283-MF-E, ringer equivalence 3.0A.Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

Answered by the called station

Answered by the attendant

Routed to a recorded announcement that can be adminis- tered by the CPE user

This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are:

A call is unanswered

A busy tone is received

A reorder tone is received

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Trademarks

DEFINITY and GuestWorks are registered trademarks of Lucent Technologies.

INTUITY is a trademark of Lucent Technologies.

Ordering Information

Call: Lucent Technologies Publications Center

U.S. Voice: 1 888 582 3688

U.S. Fax: 1 800 566 9568

Canada Voice: +1 317 322 6619

Europe, Middle East, Africa Voice: +1 317 322 6416

Asia, China, Pacific Region, Caribbean,

Latin America Voice: +1 317 322 6411

Non-U.S. Fax: +1 317 322 6699

Write: Lucent Technologies Publications Center

2855 N. Franklin Road

Indianapolis, IN 46219

U.S.A.

Order: Document No. 555-230-723

Comcode 108596560

Issue 6, December 1999

For more information about Lucent Technologies documents, refer to the section entitled “Related Documents” in “About This Document.”

Product Support

To receive support on your product, call 1-800-242-2121. Outside the continental United States, contact your local Lucent Technologies authorized representative. To receive support for Teledex room tele- phones, call 1-813-824-6003.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment described in this book indi- cates that the equipment conforms to the following European Union (EU) Directives:

Electromagnetic Compatibility (89/336/EEC)

Low Voltage (73/23/EEC)

Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI

For more information on standards compliance, contact your local dis- tributor.

Comments

To comment on this document, return the comment form.

Lucent Technologies Web Page

The World Wide Web home page for Lucent Technologies is http://www.lucent.com

Acknowledgment

This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.

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Contents Definity Comments Contents Index About This Document PurposeOrganization ConventionsGuestWorks and Definity ECS Release Related Documents Product SupportTelephone Support Hospitality Services OverviewGuest Services PMS Integration Messaging Services FlexibilityWith Speech Synthesizer Guest OperationsAutomatic Wakeup Add Your Wakeup Call Add or Change Your Wakeup Calls Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Calls Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Attendant Backup Front Desk OperationsCheck-In/Check-Out Check-In Check-Out Suite Check-in Station Hunt Before CoverageAutomatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Automatic selection of did numbers for a guest Viewing and changing did numbersAdministrative Mailbox on Intuity Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsAdministration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion