Lucent Technologies 108596560 manual About This Document, Purpose

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GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
About This Document	1

Hospitality Operations

About This Document

This document contains the procedures for using the hospitality features of the GuestWorks® and DEFINITY® Enterprise Communications Server (ECS) family of products. These services include a group of switch-based features that support the lodging and health industries. Hotels, motels, and hospitals use these features to improve their property management and to provide assistance to their employees and clients.

Purpose

Each procedure in this document is intended for one of the following groups of users:

■Guests (or patients)

■Attendants and front desk personnel

■Housekeeping staff members

The hospitality services are assembled into this document for the system managers, attendants, and front desk personnel who use the services and explain the procedures to guests and housekeeping staff. Guests and housekeeping staff will have access to simplified instructions for the specific procedures they use.

NOTE:

This document does not address basic telephone or attendant console operation.

Attendants and front desk personnel should receive specific training in hospitality operations.

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Contents Definity Comments Contents Index Purpose About This DocumentConventions OrganizationGuestWorks and Definity ECS Release Product Support Related DocumentsTelephone Support Hospitality Services OverviewGuest Services PMS Integration Flexibility Messaging ServicesWith Speech Synthesizer Guest OperationsAutomatic Wakeup Add Your Wakeup Call Add or Change Your Wakeup Calls Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Calls Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant BackupCheck-In/Check-Out Check-In Check-Out Station Hunt Before Coverage Suite Check-inAutomatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Viewing and changing did numbers Automatic selection of did numbers for a guestVoice Messaging Operations Administrative Mailbox on IntuityConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningReports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion