Lucent Technologies 108596560 User Operation, Activate Controlled Restriction for One Person

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GuestWorks and DEFINITY ECS Release 8

Issue 6

Hospitality Operations 555-230-723

December 1999

Hospitality Operations

 

Front Desk Operations

39

 

 

When a guest tries to make a call from a station that is restricted, the call is routed to one of the following:

the attendant

a recorded announcement

a Call Coverage path

another extension (for example, one of the backup telephones)

intercept tone

User Operation

The user operation for enabling controlled restrictions using the PMS is given in the PMS documentation provided with the PMS terminals. Since current PMS products do not automatically recognize the new Toll Restriction feature, PMS terminal users must be instructed that Toll Restriction may be substituted for either Outward or Station-to-Station Restriction. Check with our administrator for a list of active restriction types.

Activate Controlled Restriction for One Person

To activate a controlled restriction for one room using the attendant console or a telephone with console permissions, perform the following:

1.Press the START button or an idle call appearance button.

You hear dial tone.

The call appearance lamp goes on.

The Position Available lamp goes off.

2.Enter the User-Controlled Restriction activation feature access code

_____ followed by one of these four digits:

Press the 1 button for Outward/Toll Restriction.

Press the 2 button for Total Restriction.

Press the 3 button for Termination Restriction.

Press the 4 button for Station-to-Station/Toll Restriction.

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Contents Definity Comments Contents Index Purpose About This DocumentConventions OrganizationGuestWorks and Definity ECS Release Product Support Related DocumentsGuest Services Hospitality Services OverviewTelephone Support PMS Integration Flexibility Messaging ServicesAutomatic Wakeup Guest OperationsWith Speech Synthesizer Add Your Wakeup Call With Wakeup Activation Via Tones Change or Delete Your Wakeup CallAdd or Change Your Wakeup Calls Delete Your Wakeup Calls Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeDeactivate Do Not Disturb Feature Button Activate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant BackupCheck-In/Check-Out Check-In Check-Out Station Hunt Before Coverage Suite Check-inAutomatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification Call Accounting Alarms PMS AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Viewing and changing did numbers Automatic selection of did numbers for a guestVoice Messaging Operations Administrative Mailbox on IntuityConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningReports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Log Printer Printer ReportsJournal Schedule Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion