Lucent Technologies 108596560 manual Retrieving Messages from Your Room

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GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Guest Operations	14

Retrieving Messages

Usually, guests will retrieve their voice messages from their rooms, but they may also need to retrieve their messages from other guest rooms, from a house telephone, or from a location away from the property. When retrieving messages from other locations, passwords assigned at check-in will need to be used for guest security. If administered on the voice messaging system, guests also can create their own personal greeting to be used during their stay at the property.

NOTE:

The procedures given in this section apply to the Lucent INTUITY Lodging voice messaging product. If your installation is using a different voice messaging system, use the instructions provided with that system. Refer to INTUITY Lodging Administration and Feature Operations for more information about voice and FAX messaging services.

These procedures need to be communicated to your guests. You also can provide them a Guest Quick Reference Card to help them use the Lucent INTUITY Lodging voice messaging.

Retrieving Messages from Your Room

1.Call the message retrieval telephone number.

■Listen to the message retrieval greeting and the notification of the number and type of messages. Messages may be voice, FAX, or text. Text messages are usually written messages collected at the front desk.

■Messages are played one at a time. Each message is prefaced with the time, day, and date it was received. FAX messages are always presented after the voice messages have been accessed. Refer to ‘‘Retrieving FAX Messages’’ on page 16 .

2.After each message is played, you may do any of the following:

■Press the 2 button to replay the message.

■Press the 3 button to delete the message and listen to the next message.

■Press the 4 button to save the current message and listen to the next message (this option is administrable and may not be available on every system).

■Press the 0 button to transfer to an attendant for assistance or to retrieve text messages.

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Contents Definity Comments Contents Index About This Document PurposeOrganization ConventionsGuestWorks and Definity ECS Release Related Documents Product SupportHospitality Services Overview Guest ServicesTelephone Support PMS Integration Messaging Services FlexibilityGuest Operations Automatic WakeupWith Speech Synthesizer Add Your Wakeup Call Change or Delete Your Wakeup Call With Wakeup Activation Via TonesAdd or Change Your Wakeup Calls Delete Your Wakeup Calls Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbActivate Do Not Disturb Feature Button Deactivate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Attendant Backup Front Desk OperationsCheck-In/Check-Out Check-In Check-Out Suite Check-in Station Hunt Before CoverageAutomatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification PMS Alarms Call Accounting AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Automatic selection of did numbers for a guest Viewing and changing did numbersAdministrative Mailbox on Intuity Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsAdministration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Printer Reports Log PrinterJournal Schedule Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion