GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Front Desk Operations | 52 |
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Recorded Announcements
The Recorded Announcements feature allows you to create several different recorded announcements for wakeup calls and Call Vectoring procedures. For example, you may want to have different messages for different times of day. For early morning wakeup calls, you can advertise breakfast at your coffee shop. For afternoon wakeup calls, you can advertise dinner at your restaurant. These announcements are recorded using the Announcement circuit pack and are assigned manually to wakeup calls when the wakeup calls are scheduled using the attendant console or a backup telephone.
There are many other ways you can use recorded announcements, For example, you can announce special events at the hotel or announce the dinner menu at the restaurant, or you can create a fixed set of recorded announcements that you can change as needed. You can also publish those announcement numbers in your “directory of guest services.” Guests can enter the announcement numbers from their rooms to hear the recorded information.
Messages provided by the Speech Synthesizer circuit pack are fixed in content and cannot be changed.
User Operation
You can verify the proper operation and content of the wakeup announcements. The operation is different for the Announcements and Speech Synthesizer circuit packs.
For the Announcement circuit pack, perform the following:
1.Lift the telephone handset and enter the Announcement feature access code
_____.
2.Enter the extension number of the announcement you need to record.
3.Press the 1 button and record after the tone. Hang up, press the DROP button, or press the switchhook when finished.
4.After waiting 15 seconds, enter the extension number of the announcement you just recorded.
5.Listen to the recording. If you need to
6.If the message is satisfactory, hang up and repeat steps 1 through 3 to record the rest of the messages.