Lucent Technologies 108596560 manual Cost Reports

Page 68

GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Call Accounting Operations	64

6.Press the C button to enter a start date and an end date. Use the MMDDYY format.

7.Enter a start time and an end time. Use the HHMM format for a 24-hour clock.

8.Press the 4 button to select the Division option.

9.At the “Division#” prompt, press ENTER to select all records, press the ENTER button to select guest calls, press the 1 button to select meeting room calls, or press the 3 button to select administration staff calls.

10.Press ENTER to complete the request.

11.Press the 7 button to execute the request. You should now be back at the Main Menu.

Cost Reports

To print Cost reports, perform the following:

1.At the call accounting system terminal Main Menu, press the 5 button to enter the Reports subsystem.

2.At the Reports menu, press the 6 button to select the Cost option.

3.Press the 3 button to select the Configj function.

4.Press the 1 button to enter the report setup. Set the following:

■Compact Version = Y or N

■Send to Printer = Y

■Save on Disk = Y

■Printer Name = (locally defined)

5.Press the 2 button to set the Range for the reports.

6.Press the C button to enter a start date and an end date. Use the MMDDYY format.

7.Enter a start time and an end time. Use the HHMM format for a 24-hour clock.

8.Press the 3 button to select the Division option.

9.At the “Division#” prompt, press ENTER to select all records, press the 1 button to select guest calls, press the 2 button to select meeting room calls, or press the 3 button to select administration staff calls.

10.Press ENTER to complete the request.

11.Press the 7 button to execute the request. You should now be back at the Main Menu.

Image 68

Contents Definity Comments Contents Index About This Document PurposeOrganization ConventionsGuestWorks and Definity ECS Release Related Documents Product SupportTelephone Support Hospitality Services OverviewGuest Services PMS Integration Messaging Services FlexibilityWith Speech Synthesizer Guest OperationsAutomatic Wakeup Add Your Wakeup Call Add or Change Your Wakeup Calls Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Calls Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Attendant Backup Front Desk OperationsCheck-In/Check-Out Check-In Check-Out Suite Check-in Station Hunt Before CoverageAutomatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Automatic selection of did numbers for a guest Viewing and changing did numbersAdministrative Mailbox on Intuity Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsAdministration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion