Lucent Technologies 108596560 manual Deleting Call Records

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GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Call Accounting Operations	65

Deleting Call Records

To save on space and to reduce confusion over old information, you should delete old call records on a regular basis. This should be done once a week or once a month depending on your call volume.

! CAUTION:

Please use extreme caution when deleting call records. This should be done only after you have costed and distributed the current call records for use in billing customers.

1.At the call accounting system terminal Main Menu, press the 4 button to enter the Maintenance subsystem.

2.At the Maintenance menu, press the 2 button to select the Delete function.

3.Press the 2 button to delete records by Division.

4.Enter a “before date” value. This represents the date up to which all call records will be deleted. Use the MMDDYY format.

5.Enter a “before time” value. This represents the time on the “before date” up to which all call records will be deleted. Use the HHMM format for a 24-hour clock. Lucent recommends that you use the value 2359.

6.At the “Division#” prompt, press ENTER to delete all records, press the 1 button to delete guest calls, press the 2 button to delete meeting room calls, or press the 3 button to delete administration staff calls.

7.Press ENTER to complete the request.

8.Press the Y button to confirm the save.

9.Press CTRL + E to exit from deleting records.

10.Press the 8 button to return to the Main Menu.

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Contents Definity Comments Contents Index Purpose About This DocumentConventions OrganizationGuestWorks and Definity ECS Release Product Support Related DocumentsHospitality Services Overview Guest ServicesTelephone Support PMS Integration Flexibility Messaging ServicesGuest Operations Automatic WakeupWith Speech Synthesizer Add Your Wakeup Call Change or Delete Your Wakeup Call With Wakeup Activation Via TonesAdd or Change Your Wakeup Calls Delete Your Wakeup Calls Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeActivate Do Not Disturb Feature Button Deactivate Do Not Disturb Feature ButtonEmergency Access to the Attendant Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant BackupCheck-In/Check-Out Check-In Check-Out Station Hunt Before Coverage Suite Check-inAutomatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification PMS Alarms Call Accounting AlarmsCrisis Alert Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Viewing and changing did numbers Automatic selection of did numbers for a guestVoice Messaging Operations Administrative Mailbox on IntuityConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningReports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Printer Reports Log PrinterJournal Schedule Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion