Lucent Technologies 108596560 manual Restoring a Deleted Voice Message

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GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Voice Messaging Operations	58

Restoring a Deleted Voice Message

Deleted voice messages are stored until midnight of the day they were deleted. For example, you can retrieve a message that a guest deleted at 6:00 p.m. up to midnight of that evening. In addition, messages deleted after 11:00 p.m. can be restored until midnight of the following day.

NOTE:

FAX messages are not saved once they are printed or delivered.

Deleted voice messages are stored on a last-in first-out basis. The last message that a guest deleted is the first message restored. Because messages are stored this way and because messages can only be restored one at a time, it is important that you ask the guests how many messages they have deleted since the message they want restored. If the message was the last one deleted, follow the procedure below once. If the desired message was not the last message deleted, ask the guests how many messages have been deleted since that one and perform the procedure that many times. It is much easier to restore 3 messages in a row and let the guests sort through them than it is to restore number 1, find out that it is not the right one, then restore number 1 over again in order to get to number 2.

To restore deleted voice messages, perform the following:

1.When guests call to have a deleted message restored, ask them for their room number, their voice messaging password, and the number of messages they need restored. Suggest to them that you can restore all of their messages and allow them to sort through the messages.

2.Verify that the guest name and room number are valid.

3.Inform the guests that you will notify them when their messages are restored. You can either place the call on hold or call them back.

4.Select an idle call appearance.

■You hear dial tone.

5.Enter the message retrieval number.

■You hear ringback tone.

■The display shows the number you are calling.

6.After the voice messaging system answers, press the 0 button followed by the guest’s room extension.

■A message confirms that this is a “current” guest (registered through the PMS).

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Contents Definity Comments Contents Index About This Document PurposeOrganization ConventionsGuestWorks and Definity ECS Release Related Documents Product SupportTelephone Support Hospitality Services OverviewGuest Services PMS Integration Messaging Services FlexibilityWith Speech Synthesizer Guest OperationsAutomatic Wakeup Add Your Wakeup Call Add or Change Your Wakeup Calls Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Calls Enter a Do Not Disturb Request Feature Dial Access Code Do Not DisturbEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages Retrieving Messages from Your RoomRetrieving Messages from Locations Other Than Your Room Security AlertRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Attendant Backup Front Desk OperationsCheck-In/Check-Out Check-In Check-Out Suite Check-in Station Hunt Before CoverageAutomatic Wakeup GuestWorks and Definity ECS Release User Operation Single WakeupThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Activate Do Not Disturb for One Room Go to StepCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Automatic selection of did numbers for a guest Viewing and changing did numbersAdministrative Mailbox on Intuity Voice Messaging OperationsConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Night Audit Procedures Call Accounting OperationsEnd-of-Week/End-of-Month Audit Procedures Printing Key Reports Detail ReportsCost Reports Deleting Call Records Housekeeping Staff Operations How to Call In Your Work Status Status CodesFeature Access Code Guest Designated Room Telephone Meaning Housekeeping Status Codes and MeaningsAdministration Reports ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Following is an example of a journal printer report Buffering Messages During Printer FailurePrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion