Lucent Technologies 108596560 manual Call Accounting Operations, Night Audit Procedures

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GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Call Accounting Operations	61

Call Accounting Operations

This section gives you the procedures used to perform the following Lucent

INTUITY Lodging Call Accounting operations:

■Night Audit

■End-of-Week/End-of-Month Audit

■Printing Key Reports

■Deleting Call Records

Refer to GuestWorks INTUITY Lodging Call Accounting User’s Guide for more information about these and other procedures.

NOTE:

The operations given in this section apply only to the Lucent INTUITY Lodging Call Accounting product. See your product documentation for other call accounting products.

Night Audit Procedures

The following procedures should be done nightly to produce a call accounting report. This report then is used to verify guest room call charges. You should try to do this procedure at the same time every night.

1.If this property is using Promus Corporation equipment, press the 6 button to enter the Utilities subsystem from the call accounting system terminal Main Menu and continue with step 2. Otherwise, continue with step 6.

2.At the Utilities menu, press the 4 button to select the Miscellaneous options.

3.Press the P button to stop call record transfer between the call accounting system and the PMS.

4.Press the Q button to exit from the Miscellaneous options.

5.Press the 8 button to return to the Main Menu.

6.Press the 5 button to enter the Reports subsystem.

7.Press the 4 button to select the Audit report.

8.Press the 1 button to run and print the current summary report.

9.While the report is running, press the C button to add this daily report to the accumulative report. Refer to ‘‘ End-of-Week/End-of-Month Audit Procedures’’ on page 62 for more information about this report.

10.From the Main Menu, press the 5 button to enter the Reports subsystem.

11.Press the 7 button to display the second list of Report options.

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Contents Definity Comments Contents Index Purpose About This DocumentConventions OrganizationGuestWorks and Definity ECS Release Product Support Related DocumentsTelephone Support Hospitality Services OverviewGuest Services PMS Integration Flexibility Messaging ServicesWith Speech Synthesizer Guest OperationsAutomatic Wakeup Add Your Wakeup Call Add or Change Your Wakeup Calls Change or Delete Your Wakeup CallWith Wakeup Activation Via Tones Delete Your Wakeup Calls Do Not Disturb Enter a Do Not Disturb Request Feature Dial Access CodeEmergency Access to the Attendant Activate Do Not Disturb Feature ButtonDeactivate Do Not Disturb Feature Button Retrieving Messages from Your Room Retrieving MessagesSecurity Alert Retrieving Messages from Locations Other Than Your RoomRetrieving FAX Messages Recording a Personal Greeting Changing Your Password Dial by Name Front Desk Operations Attendant BackupCheck-In/Check-Out Check-In Check-Out Station Hunt Before Coverage Suite Check-inAutomatic Wakeup GuestWorks and Definity ECS Release Single Wakeup User OperationThis indicates that the wakeup procedure was successful Dual Wakeup Confirmed nd Wakeup Time Daily Wakeup Dailyn VIP Wakeup Vipn VIP Wakeup Mike Jones X8113 Canceling Wakeup Calls Failed Wakeup Notification Controlled Restrictions Activate Controlled Restriction for One Person Cancel Controlled Restriction for One Person Activate Controlled Restriction for a Group of Rooms Cancel Controlled Restriction for a Group of Rooms Do Not Disturb Go to Step Activate Do Not Disturb for One RoomCancel Do Not Disturb Activate Do Not Disturb for a Group of Rooms Cancel Do Not Disturb Message Waiting Notification Crisis Alert PMS AlarmsCall Accounting Alarms Maid Status, Housekeeping Status, Room Occupancy Enter Desired Room State Recorded Announcements Automatic Selection of did Numbers for Guest Rooms Viewing and changing did numbers Automatic selection of did numbers for a guestVoice Messaging Operations Administrative Mailbox on IntuityConnecting Guests to the Voice Messaging System GuestWorks and Definity ECS Release Restoring a Deleted Voice Message Retrieving Messages for Checked-Out Guests GuestWorks and Definity ECS Release Call Accounting Operations Night Audit ProceduresEnd-of-Week/End-of-Month Audit Procedures Detail Reports Printing Key ReportsCost Reports Deleting Call Records Housekeeping Staff Operations Status Codes How to Call In Your Work StatusHousekeeping Status Codes and Meanings Feature Access Code Guest Designated Room Telephone MeaningReports Administration ReportsDO-NOT-DISTURB Stations Wakeup Requests Hospitality Status Journal Schedule Printer Printer ReportsLog Printer Buffering Messages During Printer Failure Following is an example of a journal printer reportPrinter Type Status Events Guest Operations Artwork GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release GuestWorks and Definity ECS Release Index IN-84 IN-85 IN-86 We’d like your opinion