Lucent Technologies Network Access Module manual Troubleshooting a, Observing LED Behavior

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Troubleshooting A

This appendix provides the following troubleshooting procedures for the INA module:

“Observing LED Behavior” on page A-1

“Observing Boot Messages” on page A-2

“Using the DS-1 Test Jacks” on page A-5

Additional troubleshooting and maintenance information can also be found in Appendix C, “MERLIN MAGIX Administration.”

Observing LED Behavior

Table A-1 identifies LED behavior, possible causes of the behavior, and potential solutions.

For information on contacting Lucent technical support, see “Technical Support” on page -xv.

Table A-1Hardware Problems and Solution

LED Behavior

Possible Cause

Solution

 

 

 

System LED does not light.

Power is not present.

Check that the module is correctly

 

 

seated in the carrier. Check that the

 

 

MERLIN MAGIX system is properly

 

 

turned on.

T1/PRI line is connected to

The INA module does not

Check the T1 cable and modular jack.

the T1/PRI port and the red

recognize service from the

If the problem is not resolved, contact

DS-1 status LED stays lit for

telephone company.

the telephone company.

more than 30 seconds.

 

 

During startup, the system

A hardware problem has

Contact Lucent technical support.

LED fails to light or stays

occurred.

 

continuously lit.

 

 

Twenty seconds after

A component might have

Contact Lucent technical support.

booting, the system LED

loosened during shipping,

 

stays solidly lit or does not

or the module is defective.

 

light.

 

 

During operation, the

A hardware problem might

If the LED stays solidly lit for more

system LED stays solidly lit

have been caused by an

than 20 seconds or does not light after

for more than 20 seconds or

external device.

you have checked all external cables,

does not light.

 

contact Lucent technical support.

 

 

 

A-1

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Contents Merlin Magix Year 2000 Compliance Your Responsibility for Your System’s SecurityCopyright and Trademarks Page Contents Using the INAWizard ContentsUsing the Command Line Interface Troubleshooting Using PMVisionCable Specifications Merlin Magix AdministrationViii IndexImportant Safety Instructions -SAVE These Instructions Safety InstructionsImportant Safety Instructions -SAVE These Instructions Audience About This GuideRelated Documentation Merlin Magix DocumentationSPM, Maintenance and Troubleshooting Calling Group Supervisor and Service Observer User GuideRelated Documentation Merlin Legend Superscript Communications System, ReleaseAdditional References PortMaster DocumentationDocument Advisories Document ConventionsDocument Conventions Convention Use Examples Bold fontTechnical Support Limited WarrantyINA Module Training Courses USA Dealers and Value-Added Resellers VARS. CallSubscribing to PortMaster Mailing Lists Xvi INA Module INA AdministrationINA Module Description On the Merlin MagixINA Front Panel On the INA ModuleINA Front Panel INA Module 1INA Module Front PanelInstallation and Configuration Steps Installation and Configuration StepsCollect information about your T1 or PRI line Set Up T1/PRI on the Merlin Magix Getting Ready for ConfigurationSetting Example T1/PRI ProvisioningNetwork Settings Network SettingsAssign T1/PRI Channels Settings Example 192.198.32.17 16172.26.131.37Hours 192.198.32.33Install the INA Module in a Carrier Installing the INA ModuleConnect Cables Connect a Serial Passthrough CableSet DIP switch 1 to the right Set DIP SwitchesSet DIP switch 2 to the left Connect CablesConnect a Console Optional Installing the INA ModuleConnect a T1/PRI Cable Observe LED Behavior Connect an Ethernet CableT1/PRI LEDs Observe LED BehaviorSystem LED System LED8Ethernet LEDs Ethernet LEDsInstall the Wizard Using the INAWizardConnect the Workstation to the INA Module Over a LANRun the Wizard Using the C0 Console Port Using the Command Line InterfaceConnect a Console Using the Passthrough Serial Connection Using a Telnet SessionSet the Administrative Password LogCommand set ether0 broadcast highlow Command set password PasswordSet the Ether0 Network Address Set the IP Address and NetmaskCommand set sysname String Set the Default Route GatewaySet the System Name Set the System NameSet the Name Service Configure the WAN PortSet the Name Server Set the Domain NameSet the Channel Rate Set Up Additional WAN PortsSet the Port IP Address Optional Set the Netmask Set the Destination IP AddressSet the Transport Protocol Apply Filters to the WAN Port OptionalConfigure the WAN Port Install PMVision Using PMVisionRun PMVision Using a Crossover CableRun PMVision Communicate with the INA Module Using PMVisionCommunicate with the INA Module Working with Configuration Panels Using Configuration FunctionsSelecting PMVision Functions Selecting PMVision FunctionsWorking with Configuration Displays Enter Basic SettingsSave EditDefault gateway INA→ Configure→ Global Edit System name INA→ Configure→ SnmpName service type INA→ Configure→ Global Name server address INA→ Configure→ GlobalBack Up the INA Module Settings Using the Backup and Restore Functions6PMVision Backup Dialog Restore the INA Module SettingsLED Behavior Possible Cause Solution Troubleshooting aObserving LED Behavior Observing Boot Messages Observing Boot MessagesAttach a console Observe the boot messages displayed on the console screen Press the reboot buttonField Possible Message Explanation Error at failedMemory address AddressTable A-2Interpreting Diagnostic Boot Messages Using the DS-1 Test JacksTest Jack Label Description and Usage Using the DS-1 Test JacksFigure A-1DS-1 Test Jack Locations Using the DS-1 Test Jacks Signal Cable SpecificationsCables Specified Console CableT1/PRI Cable Ethernet Connector Transmission Type Cable Type DistanceEthernet Interface T1/PRI CableCrossover Cable RJ-45 ConnectorCrossover Cable Crossover Cable INA Module Administration Options Merlin Magix AdministrationINAModule System Programming Summary Activate or Deactivate the Onboard CSU INA Module Administration OptionsDSU Channel Selection Error Events INA Module Maintenance OptionsINA Module Maintenance Options Selection DescriptionMenu Maintenance→ Slot→ Slot#→ Enter→ Error Events INA ModuleMaintenance OptionsHour Event Totals DescriptionMenu Maintenance→ Slot→ Slot#→ Enter→ Error Events→ Current Clearing Error EventsMenu Maintenance→ Slot→ Slot#→ Enter→ Error Events→ Clear Current EventsMenu Maintenance→ Slot→ Slot#→ Enter→ Demand test→ Menu Maintenance→ Slot→ Slot#→ Enter→ Demand test→ LineLpbkDemand Tests Line Loopback TestINA Module System Interactions Backup and RestoreSurrogate Operation Board Renumbering Pcmcia Flash Memory Card-Based Upgrade OperationPrint Reports Other System InteractionsCondition Explanation System Erase ReplacementFrigid Start System RestartINA Module System Interactions Index-1 IndexIndex-2 IndexIndex-3 Index-4 T1/PRIIndex-5