Troubleshooting A
This appendix provides the following troubleshooting procedures for the INA module:
•“Observing LED Behavior” on page
•“Observing Boot Messages” on page
•“Using the
Additional troubleshooting and maintenance information can also be found in Appendix C, “MERLIN MAGIX Administration.”
Observing LED Behavior
Table
For information on contacting Lucent technical support, see “Technical Support” on page
Table
LED Behavior | Possible Cause | Solution |
|
|
|
System LED does not light. | Power is not present. | Check that the module is correctly |
|
| seated in the carrier. Check that the |
|
| MERLIN MAGIX system is properly |
|
| turned on. |
T1/PRI line is connected to | The INA module does not | Check the T1 cable and modular jack. |
the T1/PRI port and the red | recognize service from the | If the problem is not resolved, contact |
telephone company. | the telephone company. | |
more than 30 seconds. |
|
|
During startup, the system | A hardware problem has | Contact Lucent technical support. |
LED fails to light or stays | occurred. |
|
continuously lit. |
|
|
Twenty seconds after | A component might have | Contact Lucent technical support. |
booting, the system LED | loosened during shipping, |
|
stays solidly lit or does not | or the module is defective. |
|
light. |
|
|
During operation, the | A hardware problem might | If the LED stays solidly lit for more |
system LED stays solidly lit | have been caused by an | than 20 seconds or does not light after |
for more than 20 seconds or | external device. | you have checked all external cables, |
does not light. |
| contact Lucent technical support. |
|
|
|