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Troubleshooting Checklist
Troubleshooting Checklist
If the module is not working properly, refer to Table 4‐2 for a checklist of problems, possible causes, and recommended actions to resolve the problem.
Table
Problem | Possible Cause | Recommended Action | |
|
|
| |
All LEDs are OFF. | Loss of power. | Ensure that the module was installed properly | |
|
| according to the installation instructions in Chapter 3, | |
|
| and that the host chassis is providing power. | |
|
|
| |
No Local | Incorrect terminal setup. | Refer to the Enterasys Matrix | |
Management |
| Series Configuration Guide for proper setup | |
Password screen. |
| procedures. | |
|
|
| |
| Improper console cable | Refer to Appendix A for proper COM port pinouts. | |
| pinouts. |
| |
|
|
| |
| Corrupt firmware image, or | If possible, attempt to download the image to the | |
| hardware fault. | module again. Refer to the section, “Setting the Mode | |
|
| Switches,” on page | |
|
| NVRAM. | |
|
|
| |
Cannot navigate | Improper username/ | If the username/password combination has been | |
beyond Password | password combination | forgotten, refer to the section, “Setting the Mode | |
screen. | entered. | Switches,” on page | |
|
| the mode switch to reset the username/password | |
|
| combination to the default values. | |
|
|
| |
Cannot contact the | IP address not assigned. | Refer to the Enterasys Matrix | |
module through |
| Series Configuration Guide for the IP address | |
| assignment procedure. | ||
management. |
|
| |
Port is disabled. | Enable port. Refer to the Enterasys Matrix DFE- | ||
| |||
|
| Diamond/Platinum Series Configuration Guide for | |
|
| instructions to enable/disable ports. |
Host Port policy and/or management VLAN is incorrectly configured, or not configured.
Verify that a management VLAN exists and that it is associated with the Host Port.
Refer to the Enterasys Matrix
| No link to device. | Verify that all network connections between the |
|
| network management station and the module are valid |
|
| and operating. |
|
| If the problem continues, contact Enterasys Networks |
|
| for technical support. |
|
|
|
Port(s) goes into | Loop condition detected. | Verify that Spanning Tree is enabled. Refer to the |
standby for no |
| Enterasys Matrix |
apparent reason. |
| Configuration Guide for the instructions to set the type |
|
| of STA. |
|
| Review the network design and delete unnecessary |
|
| loops. |
|
| If the problem continues, contact Enterasys Networks |
|
| for technical support. |