Dell M820 owner manual Troubleshooting Hard Drives, Troubleshooting USB Devices

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Troubleshooting Hard Drives

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive, if possible.

1.Run the appropriate controllers test and the hard drive tests in system diagnostics. If the tests fail, go to step 3.

2.Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive may be removed safely, then remove and reseat the drive carrier in the blade.

3.Restart the blade, enter the System Setup and confirm that the drive controller is enabled.

4.Ensure that any required device drivers are installed and are configured correctly.

NOTE: Installing a hard drive into another bay may break the mirror if the mirror state is optimal.

5.Remove the hard drive and install it in the other drive bay.

6.If the problem is resolved, reinstall the hard drive in the original bay.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier.

7.If the hard drive is the boot drive, ensure that the drive is configured and connected properly.

8.Partition and logically format the hard drive.

9.If possible, restore the files to the drive. If the problem persists, see Getting Help.

Troubleshooting USB Devices

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Ensure that the blade is turned on.

2.Check the USB device connection to the blade.

3.Swap the USB device with a known-working USB device.

4.Connect the USB devices to the blade using a powered USB hub.

5.If another blade is installed, connect the USB device to that blade. If the USB device works with a different blade, the first blade may be faulty. See Getting Help.

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Contents Dell PowerEdge M820 Systems Page Contents Page Using System Diagnostics Troubleshooting Your SystemJumpers And Connectors Technical Specifications System MessagesGetting Help Front-Panel Features And Indicators Using USB Diskette or USB DVD/CD DrivesHard-Drive/SSD Indicator Patterns Other Information You May Need Drive-Status Condition Indicator PatternPage Using The System Setup And Boot Manager Entering System Setup Choosing The System Boot ModeResponding To Error Messages Using The System Setup Navigation KeysSystem Setup Options System Setup Main ScreenSystem Bios Screen System Information Screen Memory Settings ScreenProcessor Settings Screen Menu Item Description Boot Mode Boot Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings ScreenSystem Security Screen Miscellaneous Settings System And Setup Password FeaturesAssigning a System And/Or Setup Password Operating With a Setup Password Enabled Using Your System Password To Secure Your SystemUsing The Boot Manager Navigation Keys Entering The Uefi Boot ManagerUefi Boot Menu Boot Manager ScreenMenu Item Description Select Uefi Boot Embedded System ManagementEntering The iDRAC Settings Utility IDRAC Settings UtilityRemoving And Installing a Blade Recommended ToolsRemoving The Blade Removing and Installing the Blade Installing a Full-Height BladeOpening The Blade Opening And Closing The BladeClosing The Blade Inside The BladeRemoving The Cooling Shroud Cooling ShroudHard Drives/SSDs Installing The Cooling ShroudRemoving a Hard Drive/PCIe SSD Shutdown Procedure For Servicing a Hard Drive/PCIe SSD Installing a Hard Drive/PCIe SSDConfiguring The Boot Drive Removing The Hard-Drive/SSD Backplane Hard Drive/SSD BackplanePage Installing The Hard-Drive/SSD Backplane Mezzanine Card Installation Guidelines Module Mezzanine CardsRemoving a Mezzanine Card Removing and Installing a Mezzanine Card Installing a Mezzanine CardRemoving The Network Daughter Card/LOM Riser Card Network Daughter Card/LOM Riser CardInstalling The Network Daughter Card/LOM Riser Card Management Riser CardReplacing The SD Card Replacing The Internal USB Key Internal USB KeyReplacing The SD vFlash Card SD vFlash CardRemoving a Processor/DIMM Blank Processor/DIMM BlankRemoving and Installing a Processor/DIMM Blank Installing a Processor/DIMM BlankRemoving a Processor ProcessorsRemoving and Installing a Heat Sink Processor Shield Opening and Closing Lever Sequence Removing and Installing a Processor Installing a Processor Removing The System Board System BoardRemoving and Installing the System Board Installing The System BoardSystem Memory Memory channels are organized as follows Dimm General Memory Module Installation Guidelines Advanced ECC Lockstep Mode-Specific GuidelinesMemory Mirroring Sample Memory Configurations1600 MT/s Memory Configurations Four Processors Page Removing Memory Modules Installing Memory Modules Replacing The Nvram Backup Battery Nvram Backup BatteryStorage Controller Card/PCIe Extender Card Replacing the Nvram Backup BatteryRemoving The Storage Controller Card/PCIe Extender Card Screws Storage controller card Tabs Connector Removing and Installing a PCIe Extender Card Installing The Storage Controller Card/PCIe Extender CardTroubleshooting Your System Troubleshooting USB Devices Troubleshooting Hard DrivesTroubleshooting Processors Troubleshooting An Internal SD CardTroubleshooting The Nvram Backup Battery Troubleshooting The Blade System BoardWhen To Use The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic ControlsDisplayed if at least one event description is recorded System Board Jumper Settings Jumpers And ConnectorsSystem Board Connectors System Board ConnectorsCPU2 Disabling a Forgotten PasswordPage Technical Specifications Connectors Internal For temperatures between 35 C and 40 C, de-rate LCD Status Messages System Error MessagesViewing LCD Messages Removing LCD MessagesAMP0300 Message Error CodeDetails ActionAMP0306 AMP0304AMP0307 AMP0308AMP0309 Message AMP0310 MessageAMP0312 Message AMP0314 Message AMP0313 MessageAMP0315 Message AMP0316 MessageAMP0319 Message AMP0318 MessageAMP0320 Message AMP0321 MessageASR0001 Message ASR0000 MessageASR0002 Message ASR0003 MessageASR0101 Message ASR0100 MessageASR0102 Message ASR0103 MessageASR0106 Message ASR0105 MessageASR0107 Message BAT0000 MessageBAT0010 Message BAT0007 MessageBAT0012 Message BAT0014 MessageCBL0006 Message BAT0019 MessageCPU0000 Message CPU0001 MessageCPU0004 Message CPU0003 MessageCPU0005 Message CPU0006 MessageCPU0023 Message CPU0010 MessageCPU0100 Message CPU0101 MessageCPU0200 Message CPU0201 MessageCPU0202 Message CPU0203 Message CPU0204 MessageCPU0700 Message CPU0701 Message CPU0702 MessageCPU0703 Message CPU0704 Message CPU0801 MessageCPU0802 Message CPU0804 Message CPU0803 MessageCPU0805 Message CPU0806 MessageHWC1001 Message CPU0816 MessageHWC1002 Message HWC1005 MessageHWC1015 Message HWC1010 MessageHWC2006 Message HWC2008 MessageHWC3004 Message HWC3002 MessageHWC4000 Message HWC4002 MessageHWC5001 Message HWC4015 MessageHWC5002 Message HWC5004 MessageHWC5032 Message HWC5031 MessageHWC5034 Message HWC5036 MessageHWC7004 Message HWC7002 MessageHWC7006 Message HWC7008 MessageMEM0000 Message LNK2700 MessageMEM0001 Message MEM0002 MessageMEM0007 Message MEM0005 MessageMEM0009 Message MEM0010 MessageMEM0702 Message MEM0701 MessageMEM1001 Message MEM1003 MessageMEM1205 Message MEM1016 MessageMEM1206 Message MEM1208 MessageMEM8000 Message MEM7002 MessageOSE0000 Message OSE0001 MessageOSE1001 Message OSE0005 MessageOSE1003 Message OSE1005 MessagePCI1304 Message PCI1302 MessagePCI1306 Message PCI1308 MessagePCI1318 Message PCI1316 MessagePCI1320 Message PCI1322 MessagePCI1346 Message PCI1344 MessagePCI1348 Message PCI1350 MessagePCI1358 Message PCI1356 MessagePCI1360 Message PCI1362 MessagePCI3000 Message PCI2002 MessagePCI3002 Message PCI3004 MessagePCI3012 Message PCI3010 MessagePCI3014 Message PDR0001 MessagePDR1002 Message PDR1001 MessagePDR1016 Message PDR1024 MessagePST0130 Message PST0129 MessagePST0131 Message PST0132 MessagePST0135 Message PST0134 MessagePST0136 Message PST0137 MessagePST0140 Message PST0139 MessagePST0141 Message PST0142 MessagePST0194 Message PST0193 MessagePST0195 Message PST0196 MessagePSU0001 Message PST0256 MessagePSU0002 Message PSU0003 MessagePSU0006 Message PSU0005 MessagePSU0007 Message PSU0008 MessagePSU1201 Message PSU0031 MessagePSU1202 Message PSU1203 MessagePWR1002 Message PWR1001 MessagePWR1003 Message PWR1004 MessagePWR1007 Message PWR1006 MessagePWR1008 Message RFM1003 MessageRFM1008 Message RFM1006 MessageRFM1014 Message RFM1016 MessageRFM1026 Message RFM1024 MessageRFM1032 Message RFM1034 MessageRFM1205 Message RFM1203 MessageRFM2001 Message RFM2002 MessageAction Close the fan area. Check system logs Security may be compromisedSEC0033 Message SEC0031 MessageSEC0040 Message SEC0041 MessagePassword policies SEC0610 Message SEC0608 MessageSEL0002 Message SEL0006 MessageSEL1209 Message SEL1204 MessageSEL1211 Message SEL1300 MessageSEL1308 Message SEL1306 MessageSEL1501 Message SEL1502 MessageSEL1510 Message SEL1508 MessageSEL9900 Message SWC4004 MessageTMP0100 Message SWC5001 MessageTMP0101 Message TMP0102 MessageTMP0106 Message TMP0104 MessageTMP0107 Message TMP0108 MessageTMP0112 Message TMP0110 MessageTMP0113 Message TMP0114 MessageTMP0119 Message TMP0118 MessageTMP0120 Message TMP0121 MessageTMP0128 Message TMP0126 MessageTMP0130 Message TMP0132 MessageTMP0134 Message VLT0100 MessageVLT0101 Message VLT0102 Message VLT0103 MessageVLT0104 Message VLT0200 Message VLT0201 MessageVLT0202 Message VLT0203 Message VLT0204 MessageVLT0206 Message VLT0207 Message VLT0208 MessageVLT0209 Message VLT0210 Message VLT0212 MessageVLT0213 Message VLT0214 Message VLT0215 MessageVLT0216 Message VLT0218 Message VLT0219 MessageVLT0220 Message VLT0221 Message VLT0222 MessageVLT0224 Message VLT0225 Message VLT0226 MessageVLT0227 Message VLT0228 Message VLT0230 MessageVLT0231 Message VLT0232 Message VLT0233 MessageVLT0234 Message Alert Messages Diagnostic MessagesContacting Dell Getting Help

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