Avaya DXX-1015-01 manual Avaya Interaction Center

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Avaya™ Interaction Center

Release 6.0

Agent Data Unit Server Programmer’s Guide

DXX-1015-01

Issue 1.0

June 2002

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Contents Avaya Interaction Center Acknowledgment Contents Agent Data Unit Server Programmer’s Guide ContentsTypographical Conventions Before YOU BeginContacting Technical Support Font Type MeaningReadme File Product DocumentationElectronic Documentation Educational Services Educational ServicesIssue 1.0 June 2002 Printed DocumentationAgent Data Unit Server Programmer’s Guide Chapter ADU Server Start-up ProceduresOverview ADU Server Cooperation of ADU ServersDefinition of an ADU Chapter Agent Data UnitADU Lifecycle ADU CreationADU Termination Listing Active ADUsAgent Data Unit Aduid Bytes Example Description ContentsADU Data Table AduidADU Contents Core ADU Fields ADU ContentsField Name Description Set By Description Set By Agent ADU FieldsSheet 1 Sheet 2 Sheet 3 Sheet 4 Voice Data ContainersValue Explanation Following ADU fields are used by queues on Avaya IC Queue ADU FieldsContainers ContainersContainer Names and Special Tokens Limitations of Container Syntax Containername .!loginidParameter Type Default Description Container ConfigurationsADU.Update VDU.Update ADU.Create VDU.CreateEDU Values written if tscon is set to true Agent Data Unit ADU Event Monitoring Chapter Event MonitoringDescription Message Event Monitoring Starting and Stopping Event MonitoringSetting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Relational Operators Symbol Definition DescriptionMonitoring Criteria Wildcards Boolean OperatorsWildcard Definition Example Criteria Example Description Monitoring Criteria ExamplesEvent Monitoring Agent Data Unit Server Programmer’s Guide Priority Description Cause/Recommended Action Chapter AlarmsAlarms Configuration Parameters Chapter ADU Server ConfigurationSystem Considerations ADU Server Alias NameADU Server Configuration Configuration Parameters Sheet 4 Name Description Set them on the Config tab of the ADU Server Editor dialogADU Server Configuration Chapter IDL Specification IDL Specification Method Objectives Chapter ADU Server MethodsException Information Method Overview Routing RequestsADU Server Methods Method Overview ADU.Assign MethodsADU.Create ADU.DeleteOneValue ADU.DeassignADU.Deassign ADU.DeleteValues ADU.DeleteSubTreeADU.Find ADU.EventsInADU.EventsIn Locate an ADU having a key containing ADU.FindByKeyADU.ForceTerminate ADU.FindOrCreateADU.ForwardEvent ADU.FindOrCreateADU.GetOneValue ADU.GetActiveADU.GetSubTree ADU.GetSomeValuesADU.GetSomeValues ADU.GetValueHistory ADU.GetValuesADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.Monitor ADU.IncrValueADU.IncrValue ADU.SetAndTerminate ADU.RemoteWatcherADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetHistoryFilterADU.SetOneValue ADU.SetOneValueADU.SetValuesExtended ADU.SetValuesADU.Terminate ADU.SuspendADU.Suspend ADU.Touch ADU.TerminateMineADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Index SymbolsAduid IndexIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide