Avaya DXX-1015-01 manual Index

Page 72

Index

Memory, use of 37 Methods, overview list of 46 minimumagents 21 modifier 18

Monitor method 59

Multiple database servers, use of 42

N

Name/value pairs, defined 14 No User Interval 38 NoEventSink 36 NoMeInDS 36 nouserinterval 38

Number of Cached Adu events 39 Number of fields 38

O

oldest 21 On-Hold 18 Overview 9 owner 18

Ownership of an ADU 12

P

padwidth 41 persistence 15 Ping Interval 42 pingtimer 42 Poll Wait 39 pollwait 39

Pool Growth Increments 38 Pool Re-Pack (%) 38 Pool Size 38 poolgrowsize 38 poolsize 38

priority 21 privileges 18

Q

queue fields 20 queue_key 21

R

Random Kill Interval 38 randomkillinterval 38 RemoteWatcher method 60 repackfree 38 reportkeepname 41 Reset Interval 39

Retry Interval 39

Routing requests 46

S

Scan Interval 38 scaninterval 38 serverresetinterval 39 serverretryinterval 39 servicelevel 21 servicelevelmiss 21 SetAndTerminate method 60 SetAndTransfer method 61 SetDefaultHistoryFilter method 61 SetHistoryFilter method 62 SetOneValue method 63 SetValues method 64 SetValuesExtended method 64 Special tokens 22

starttime 18 Start-up Procedures 9 Start-up procedures 9 state 18 statedetail 18 suspend 15, 29 Suspend Interval 39 suspendinterval 39 System considerations 37

T

Terminate method 65 TerminateMine method 66 termination 15, 29

time 15 timetype 41 Tokens 22

limitations of 23 trace 42

Transfer method 6667transfercount 18 transfercount. 29

ts. 18

ts..equip 19 ts..loginid 18 ts..phone 18 ts..ptype 18 ts..starttime 19 tscon 24 ttlqueuetime 21 type 15

U

updatetime 21

72 Agent Data Unit Server Programmer’s Guide

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Contents Avaya Interaction Center Acknowledgment Contents Contents Agent Data Unit Server Programmer’s GuideBefore YOU Begin Typographical ConventionsContacting Technical Support Font Type MeaningProduct Documentation Readme FileElectronic Documentation Educational Services Educational ServicesIssue 1.0 June 2002 Printed DocumentationAgent Data Unit Server Programmer’s Guide Start-up Procedures Chapter ADU ServerOverview Cooperation of ADU Servers ADU ServerChapter Agent Data Unit Definition of an ADUADU Lifecycle ADU CreationListing Active ADUs ADU TerminationAgent Data Unit Bytes Example Description Contents AduidADU Data Table AduidADU Contents ADU Contents Core ADU FieldsField Name Description Set By Agent ADU Fields Description Set BySheet 1 Sheet 2 Sheet 3 Voice Data Containers Sheet 4Value Explanation Queue ADU Fields Following ADU fields are used by queues on Avaya ICContainers ContainersContainer Names and Special Tokens Containername .!loginid Limitations of Container SyntaxContainer Configurations Parameter Type Default DescriptionADU.Update VDU.Update ADU.Create VDU.CreateEDU Values written if tscon is set to true Agent Data Unit Chapter Event Monitoring ADU Event MonitoringDescription Message Starting and Stopping Event Monitoring Event MonitoringSetting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Symbol Definition Description Relational OperatorsBoolean Operators Monitoring Criteria WildcardsWildcard Definition Example Monitoring Criteria Examples Criteria Example DescriptionEvent Monitoring Agent Data Unit Server Programmer’s Guide Chapter Alarms Priority Description Cause/Recommended ActionAlarms Chapter ADU Server Configuration Configuration ParametersSystem Considerations ADU Server Alias NameADU Server Configuration Configuration Parameters Sheet 4 Set them on the Config tab of the ADU Server Editor dialog Name DescriptionADU Server Configuration Chapter IDL Specification IDL Specification Chapter ADU Server Methods Method ObjectivesException Information Routing Requests Method OverviewADU Server Methods Method Overview Methods ADU.AssignADU.Create ADU.Deassign ADU.DeleteOneValueADU.Deassign ADU.DeleteSubTree ADU.DeleteValuesADU.EventsIn ADU.FindADU.EventsIn ADU.FindByKey Locate an ADU having a key containingADU.FindOrCreate ADU.ForceTerminateADU.ForwardEvent ADU.FindOrCreateADU.GetActive ADU.GetOneValueADU.GetSomeValues ADU.GetSubTreeADU.GetSomeValues ADU.GetValues ADU.GetValueHistoryADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.IncrValue ADU.MonitorADU.IncrValue ADU.RemoteWatcher ADU.SetAndTerminateADU.SetDefaultHistoryFilter ADU.SetAndTransferADU.SetAndTransfer ADU.SetHistoryFilter Hsnostart Hsnochange Hsnotransfer Hsnouser HsnodeleteADU.SetOneValue ADU.SetOneValueADU.SetValues ADU.SetValuesExtendedADU.Suspend ADU.TerminateADU.Suspend ADU.TerminateMine ADU.TouchADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Symbols IndexIndex AduidIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide