Avaya DXX-1015-01 manual Chapter Alarms, Priority Description Cause/Recommended Action

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CHAPTER 4

ALARMS

IC Manager provides system administration tools for monitoring alarm events. Visual and sometimes auditory alarms (beeps) are triggered whenever the system detects problems that require human intervention, such as server failures. Alarms are categorized as Emergency, High, Low, or Informational. (For more information about monitoring alarms, refer to IC Administration Volume 1: Servers & Domains.)

To minimize Alarm Server traffic, alarms that occur repeatedly are gathered by the ADU Server and raised periodically. The repeat count indicates how many times the condition has occurred since the alarm was last raised.

The following table describes the alarms that are associated with the ADU Server.

Alarm Name

Priority

Description

Cause/Recommended

Action

 

 

 

 

 

 

 

AssignFail

Emergency

Cannot Assign to

Another ADU Server across

 

 

ADU%s, ignoring it

the WAN is unavailable. A site

 

 

 

has been cut off. WAN

 

 

 

features may not be available.

BadADUInDS

Emergency Bad UUID %s in DS’s

 

list of ADU servers

Corruption in the DS has made it impossible to identify other ADU Servers for WAN work. Contact Technical Support (1- 800-886-3244).

DumpADU

High

ADU overflow, killing

The ADU limit set by the adus

 

 

eldest

parameter has been reached.

 

 

 

The oldest ADUs are being

 

 

 

removed to make room for

 

 

 

newer ones.

 

 

 

Increase the value of the adus

 

 

 

parameter. Determine if ADUs

 

 

 

are being left in the server

 

 

 

when they are no longer

 

 

 

needed, and possibly adjust

 

 

 

timer settings (nouserinterval,

 

 

 

idletime).

 

 

 

 

 

 

 

(Sheet 1 of 2)

 

 

 

 

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Contents Avaya Interaction Center Acknowledgment Contents Agent Data Unit Server Programmer’s Guide ContentsFont Type Meaning Before YOU BeginTypographical Conventions Contacting Technical SupportElectronic Documentation Product DocumentationReadme File Printed Documentation Educational ServicesEducational Services Issue 1.0 June 2002Agent Data Unit Server Programmer’s Guide Overview Start-up ProceduresChapter ADU Server ADU Server Cooperation of ADU ServersADU Creation Chapter Agent Data UnitDefinition of an ADU ADU LifecycleAgent Data Unit Listing Active ADUsADU Termination Aduid Bytes Example Description ContentsAduid ADU Data TableADU Contents Field Name Description Set By ADU ContentsCore ADU Fields Sheet 1 Agent ADU FieldsDescription Set By Sheet 2 Sheet 3 Value Explanation Voice Data ContainersSheet 4 Following ADU fields are used by queues on Avaya IC Queue ADU FieldsContainers ContainersContainer Names and Special Tokens Limitations of Container Syntax Containername .!loginidADU.Create VDU.Create Container ConfigurationsParameter Type Default Description ADU.Update VDU.UpdateEDU Values written if tscon is set to true Agent Data Unit Description Message Chapter Event MonitoringADU Event Monitoring Event Monitoring Starting and Stopping Event MonitoringMonitoring Criteria Syntax Setting Event Monitoring CriteriaSetting Event Monitoring Criteria Example ADU.Assign loginid=Joe & ts.1.s=wrapup Relational Operators Symbol Definition DescriptionWildcard Definition Example Boolean OperatorsMonitoring Criteria Wildcards Criteria Example Description Monitoring Criteria ExamplesEvent Monitoring Agent Data Unit Server Programmer’s Guide Priority Description Cause/Recommended Action Chapter AlarmsAlarms ADU Server Alias Name Chapter ADU Server ConfigurationConfiguration Parameters System ConsiderationsADU Server Configuration Configuration Parameters Sheet 4 Name Description Set them on the Config tab of the ADU Server Editor dialogADU Server Configuration Chapter IDL Specification IDL Specification Exception Information Chapter ADU Server MethodsMethod Objectives ADU Server Methods Routing RequestsMethod Overview Method Overview ADU.Create MethodsADU.Assign ADU.Deassign ADU.DeassignADU.DeleteOneValue ADU.DeleteValues ADU.DeleteSubTreeADU.EventsIn ADU.EventsInADU.Find Locate an ADU having a key containing ADU.FindByKeyADU.FindOrCreate ADU.FindOrCreateADU.ForceTerminate ADU.ForwardEventADU.GetOneValue ADU.GetActiveADU.GetSomeValues ADU.GetSomeValuesADU.GetSubTree ADU.GetValueHistory ADU.GetValuesADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.IncrValue ADU.IncrValueADU.Monitor ADU.SetAndTerminate ADU.RemoteWatcherADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetHistoryFilterADU.SetOneValue ADU.SetOneValueADU.SetValuesExtended ADU.SetValuesADU.Suspend ADU.SuspendADU.Terminate ADU.Touch ADU.TerminateMineADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Index SymbolsAduid IndexIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide